Company Overview:

AVASO Technology is a global leader in providing IT solutions and services, specializing in offering top-tier support and managed services. We are committed to delivering cutting-edge technology solutions to our clients worldwide. If you're a passionate IT professional with hands-on experience in desktop support, join us at AVASO to help businesses thrive with reliable and efficient IT services.

Position Overview

Job Opportunity: L2 IT Field Engineer

Location: Taipei City, Taiwan

Key Duties/Responsibilities

As an L2 IT Field Engineer, you will act as a senior technical specialist responsible for providing advanced on-site and remote support across a broad range of IT infrastructure components, including desktops, laptops, servers, storage systems, networking equipment, and Cisco routers. Your role will involve in-depth troubleshooting, system optimisation, maintenance, and hardware replacement to ensure maximum uptime and operational efficiency. You will also lead and oversee rack-and-stack deployments and infrastructure upgrades while mentoring junior engineers.

Key Responsibilities

End-User and Desktop Support

Deliver advanced technical support for desktops, laptops, and peripherals.
Diagnose, resolve, and document complex hardware and software issues.
Perform OS installations, upgrades, and software configuration as required.
Execute hardware replacements and upgrades (RAM, drives, motherboards, etc.).

Server Administration and Maintenance

Perform preventive maintenance and upgrades for enterprise servers.
Replace and configure critical components such as HDDs, PSUs, DIMMs, and cache modules.
Monitor system performance and implement corrective actions to ensure service continuity.
Troubleshoot both hardware and software-level server issues to minimise downtime.

Storage and Backup Systems

Support and maintain SAN/NAS storage environments.
Manage capacity planning, optimisation, and performance tuning.
Replace defective drives or storage modules and validate system health post-replacement.

Network Infrastructure Management

Configure, monitor, and troubleshoot switches, routers, and access points.
Ensure robust network connectivity and security across all layers.
Apply and maintain network security standards, including firewall policies and VLAN configurations.

Cisco Router and Switch Support

Maintain and configure Cisco routing and switching infrastructure.
Diagnose routing, connectivity, and performance issues.
Manage firmware upgrades, security patches, and configuration backups.

Rack and Stack Operations

Lead installation, cabling, and configuration of server and network racks.
Ensure cable management and labelling adhere to best industry practices.
Conduct detailed site surveys, physical inspections, and equipment audits.

Documentation and Reporting

Maintain comprehensive documentation for hardware configurations and change logs.
Create detailed incident, activity, and resolution reports.
Maintain accurate asset and inventory records in coordination with IT asset management teams. Mentoring and User Support
Guide and support junior engineers and on-site technicians.
Deliver professional assistance and technical training to end users when required.
Communicate effectively with customers and stakeholders, ensuring complete satisfaction.

Incident and Escalation Management

Act as the final point of escalation for unresolved field issues.
Participate in on-call rotations and respond promptly to critical incidents.
Provide post-incident analysis and recommendations for process improvement.

Required Skills

Bachelor's degree in information technology, Computer Science, or a related discipline (or equivalent experience).
Professional certifications such as CompTIA A+, Network+, Cisco CCNA/CCNP, Microsoft, or VMware are highly desirable.
Minimum 5+ years of experience in IT Field Support, including Level 3 or senior technical roles.
Strong proficiency in diagnosing and resolving complex IT infrastructure issues.
In-depth knowledge of server, network, and storage systems, particularly Cisco and Dell/HP hardware.
Excellent analytical, communication, and interpersonal skills.
Ability to lead technical operations independently and manage multiple on-site priorities.
Physically capable of handling equipment and working in data centre environments.
Must possess a valid driving licence and be willing to travel across client sites as required.

Tools / Systems / Technical Knowledge

Especially essential for technical, HR, finance, analytics, and digital roles

Decision-Making Authority

What decisions the role can make independently
Scope of influence

Problem-Solving Complexity

Routine, moderate, or complex tasks
Degree of ambiguity or innovation expected

Stakeholder Management / Influence

Major stakeholders for the role and if involves interactions with them
Client facing role or non-client facing role
Level of influence (peers, cross-functional, leadership)

Education & Certification Requirements

CompTIA Network+
Cisco CCNA
Cisco CCNP

Experience Requirements

Minimum 5+ years of experience in IT Field Support, including Level 3 or senior technical roles

AVASO Technology is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

AVASO Technology Solutions Equal Employment Opportunity (EEO) Statement

AVASO Technology Solutions (referred as AVASO) do not discriminate against any employee or applicant for employment on the basis of race, color, sex, creed, religion, national origin, gender, sexual orientation, age, gender identity, pregnancy, genetic information, disability, protected veteran status, or any other status protected by state or local law, and to provide equal employment opportunity. AVASO is committed to providing a work environment that is free from discrimination and harassment, and we expect all employees to conduct themselves in a manner that reflects this commitment in all employment endeavors. All employment decisions are based on qualifications, merit, and business need.

How to Apply:Ready to take your career to the next level Apply now by clicking the Easy Apply button Or send your resume to [HIDDEN TEXT] Or Directly apply though the Career portal link Apply here- https://careers.avasotech.com/job-invite/1457/

Information Technology Field Technician