Who We Are

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses. We are at the heart of progress with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people-Kyndryls-that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

The Role

Your role
As a Business Process Specialist, you will support the execution and improvement of day to day business processes that enable consistent, accurate, and compliant operations. The role focuses on completing defined process transactions while identifying practical improvements that strengthen operational outcomes for the customer and the organization. Work is primarily delivery-focused, with regular opportunities to analyze process performance and implement improvements in collaboration with process owners and stakeholders.

What you will do
.Execute daily process transactions in line with defined procedures, controls, and service expectations
.Monitor process outcomes to ensure accuracy, timeliness, and compliance with internal and customer requirements
.Identify process gaps, inefficiencies, or recurring issues and recommend targeted operational improvements
.Support the implementation of approved process changes, including updated steps, tools, or documentation
.Apply process knowledge to resolve standard operational issues and escalate exceptions when required
.Maintain clear and up to date process documentation to support consistency and audit readiness
.Collaborate with peers, process owners, and adjacent teams to align daily execution with customer priorities

Who You Are

Required skills and experience

.Experience executing operational or administrative business processes in a structured environment
.Working knowledge of business operations, process management, and compliance requirements
.Ability to follow defined procedures while identifying improvement opportunities within existing processes
.Experience using standard process tools, systems, or trackers to complete and monitor transactions
.Ability to analyze routine operational issues and apply process best practices to resolve them
.Clear written documentation skills for recording process steps, changes, and outcomes

Preferred skills and experience

.Experience supporting multiple business processes or customer accounts
.Familiarity with continuous improvement concepts or methodologies
.Experience working in an environment with defined controls, audits, or regulatory requirements
.Exposure to process mapping or standard operating procedure development

Being You

The Kyn in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don't meet every requirement, we encourage you to apply. We believe in growth, and we're excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging - being a valued, respected, trusted member of the team - is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That's The Kyndryl Way.

What You Can Expect

Your career with us isn't just a job-it's an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health-because we know that when you feel your best, you do your best.

From your very first day, you'll dive into impactful work that powers the systems our customers rely on every day. You won't just contribute-you'll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.

We're here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you'll have everything you need to thrive and evolve. You'll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities-from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you'll be part of a culture that values empathy, restless learning, and a devotion to shared success.

We want you to thrive here-and we're committed to helping you do just that. Ready to make an impact Join us and help shape what's next.

Get Referred!

If you know someone that works at Kyndryl, when asked How Did You Hear About Us during the application process, select Employee Referral and enter your contact's Kyndryl email address.

04P - Process Specialist

Customer Service Business Process Specialist