The IT Systems Officer provides professional technical support and administration for the organization's Microsoft 365 cloud environment and related IT infrastructure. The role helps maintain secure, reliable and high-performing services while delivering responsive support to users in office, remote and vessel environments.

Key Responsibilities

. Independently research, design,develop and deploy Microsoft 365 solutions that support business and operational requirements.

. Administer the Microsoft 365environment to maintain service availability, reliability, security and performance.

. Configure, support and maintain Microsoft Intune and Microsoft Defender capabilities in accordance with organisational requirements.

. Provide Level 1 and Level 2helpdesk support, including remote assistance and troubleshooting.

. Participate in an after-hours and weekend standby support roster, where required.

. Monitor system health and regularly review, analyse and test systems to identify performance,availability and security issues.

. Plan and coordinate the deployment, replacement and lifecycle management of IT hardware.

. Perform and verify system updates, backups and restorations, as required.

. Collaborate with internal stakeholders to improve system functionality, service quality and user experience.

. Coordinate IT onboarding and offboarding activities for new hires and departing employees.

. Create and maintain system configuration records, operating procedures, process documentation and end-user guides.

. Provide high-quality technical support and coordinate with internal teams and external vendors to resolve issues both onsite and remotely, including onboard vessels.

. Travel overseas when required to provide ad hoc IT support.

. Support IT procurement activities, including sourcing, vendor coordination, quotation review and order follow-up.

. Maintain accurate hardware and software asset inventories.

. Complete and document daily,monthly and annual IT operational checks.

Minimum Requirements

. At least two years of hands-on experience administering and supporting Microsoft 365 environments.

. More than 3 years of experience providing Level 1 and Level 2 IT support in a medium-sized or large enterprise environment.

. Working knowledge of MicrosoftIntune and Microsoft Defender.

. Strong customer service,communication, analytical and problem-solving skills.

. Ability to work independently and collaborate effectively as part of a team.

. At least two years of technical exposure of supporting network and firewall solutions in a small or medium-sized enterprise environment.

. Willingness to provideafter-hours standby support and travel overseas when operationally required.

Preferred Qualifications

. Microsoft 365 Administrator certification or an equivalent Microsoft certification.

. Microsoft Azure Administrator certification or an equivalent Microsoft certification.

. Experience supporting users and IT equipment in maritime, offshore or vessel environments.

Core Competencies

. Microsoft 365 administration

. Endpoint management and security

. IT service delivery and troubleshooting

. Infrastructure monitoring and operational support

. Documentation and asset management

. Vendor and stakeholder coordination