Role Overview

As a Platform Technical Analyst, you need to oversee the implementation and optimization of Veeva CRM / Veeva VAULT CRM / Salesforce / AWS projects. Need to collaborate with stakeholders to gather requirements, design scalable solutions, and ensure design and build with quality. The role involves technical oversight, team mentorship, and maintaining system performance and security. Additionally, you need to stay updated Veeva CRM / Veeva VAULT CRM / Salesforce / AWS advancements to guide best practices. This position is crucial for aligning Veeva CRM /Veeva VAULT CRM / Salesforce / AWS discovery , solutions and implementations with business objectives.

Responsibilities

Governance

. Establish and maintain a complete asset inventory across the platform estate - AWS accounts and services, Veeva VAULT CRM / Veeva CRM applications, Salesforce applications, CMS themes and plugins, API Led Integrations, Software licenses, and related digital assets - ensuring accuracy, ownership, and lifecycle tracking.

. Define and enforce ways of working with stake holders, including engagement models, quality standards, SLAs, and delivery accountability.

. Drive AI-native ways of working and own the supporting toolset -skill sharing, AI agent hosting and Impact assessment, MCP servers, Security management, and related developer tooling - to make AI a default part of how teams deliver.

. Ensure compliance with security, data privacy, and regulatory requirements across all platforms and vendor deliverables.

Platforms

. Own the technical architecture across Veeva CRM / Veeva VAULTCRM, Salesforce , and AWS, ensuring scalability, security, performance, and maintainability.

. Proactively manage vendor technology product releases: analyse release notes, remediate impacts where needed, and actively review new features.

. Assess new capabilities and come back with clear proposals to leadership and product teams on what to adopt, defer, or ignore.

Innovation

. Help drive prototyping of new ideas, tools, and platform capabilities to validate value quickly.

. Drive automation across operations, the SDLC, and CI/CD pipelines to improve speed, reliability, and developer experience.

. Help execute the AI engineering strategy horizontally across all platforms, ensuring consistency and shared capability.

. Drive AI adoption across the delivery teams and product management stakeholders, embedding AI into day-to-day delivery and decision-making.

Operations

. Define and run the support model, ensuring issues are triaged, escalated, and resolved within agreed service levels.

. Own access management and operational controls across platforms, balancing security with team productivity.

. Monitor platform health, manage incidents, and drive root-cause resolution and preventative improvements.

Required Qualifications

. Proven software engineering background with hands-on delivery experience.

. Strong, demonstrable expertise with AWS (accounts, architecture, security, and operations).

. Solid experience with the Veeva / Veeva VAULT platform / Salesforce ecosystem.

. Track record of leading global projects and coordinating distributed, multi-vendor teams.

. Experience defining technical architecture and platform governance at scale.

. Excellent communication and stakeholder-management skills across technical and business audiences.

Education Requirement:

Bachelor's degree in computer science /information systems or equivalent technical field from a recognized University or Institute.

Required Experience and Skills:

10+ years of relevant experience IT Implementation and managing large scale project delivery.
5+ years of experience in managing delivery team of Salesforce / Veeva / Veeva VAULT certification / AWS ( like as Veeva CRM , Veeva EVENT , Veeva Engage, Veeva Nitro, Veeva Open data, Veeva Promomat, MIS , AWS services, Salesforce Service cloud, Salesforce Experience cloud, Salesforce Data cloud, Salesforce Sales cloud, Salesforce Marketing cloud, Salesforce Health cloud, Salesforce Agent force etc ) preferably emphasis more on Pharma domain CRM and Cloud services landscape.
Exposure or experience on GenAI / Agentic AI models , concepts or implementations exposure is nice to have .
Must have proven track record on Salesforce / Veeva / Veeva VAULT / AWS Platform and services.
Prior experience working effectively within a global team, taking strategic direction from leadership and considering inputs from team members.
Should have Salesforce / Veeva / Veeva VAULT / AWS configuration and build working and implementation experience.
Proficiency on Veeva on-line and offline mode ( preferably iRep application)
Having knowledge on UI / UX is preferable.
Strong background in Salesforce / Veeva / Veeva VAULT / AWS configuration, customization, build and integration over API is required.
Exposure on Java SDK, GitHUB , GitHUB Action is preferable.
Pharma domain experience is nice to have.
Salesforce / Veeva / Veeva VAULT / AWS is also preferable / nice to have.
Experience in mentoring and leading technical teams.
Should have strong understanding and working experience in Agile methodology.
Demonstrated ability to work with stakeholders to gather requirements and deliver solutions on-time.
Should proficient enough to manage multi-vendor environment.
Strong analytical and problem-solving abilities to design effective solutions
Excellent verbal and written communication skills for effective collaboration with team members and stakeholders
Ability to manage project timelines, resources, and deliverables
Ability to stay updated with the latest Salesforce / Veeva / Veeva VAULT / AWS features and best practices

Sr Spclst , Technical Product Management