award application processes, crisis communication management, project management, Media Relations, Social Media Management, digital communication tools, Internal Communications, client-facing communications

Aml, AI tools development, Regulatory Requirements, Ops system enhancement, risk mitigations, CTF, EDD, Case Management

Life Underwriting, Excel, Powerpoint, Data Analysis, Word, Chinese word processing

Training Skills, performance reviews, service recovery, Guest registration checkout, Opera Cloud System

Stakeholder Management, Pension Administration, customer relations, MPF operations, investigative skills, Communication Skills, Complaint Handling