The Employee Relations & Policies – CL8 role is a Associate manager‑level position responsible for independently managing complex employee relations matters, providing policy and ER advisory to senior stakeholders, leading investigations and disciplinary decisions, and driving ER governance, risk mitigation, and process excellence.

The role acts as a trusted advisor to HR and business leadership, with a strong focus on fairness, compliance, and risk management.

Key Responsibilities

Employee Relations & Case Management

Independently manage complex and sensitive ER cases, including misconduct, grievances, ethical concerns, and policy violations.
Lead end‑to‑end investigations (fact finding, interviews, documentation, assessment, recommendations, and closure).
Handling sensitive cases involving mental health issues, police matters, court proceedings, and similar concerns.
Recommend and execute appropriate disciplinary actions, not limited to warnings, final actions, or terminations.
Ensure timely, fair, and consistent resolution of cases while minimizing business, reputational, and legal risk.
Participate in change management initiatives that require strategic involvement from ER.

Policy Interpretation & Advisory

Provide expert interpretation of HR policies, Code of Business Ethics, and internal governance standards.
Advise HRBPs and business leaders on policy application, employee risk, and ER strategy.
Drive policy communication, awareness, and adherence across the organization.

Stakeholder & Leadership Engagement

Interact directly with senior HR leaders and business leadership as a trusted ER advisor.
Exercise independent judgment on ER decisions with significant day‑to‑day and long‑term impact.
Partner closely with Legal, Compliance, Ethics, and CI teams, including BEL and litigation‑sensitive matters.

Risk Mitigation & Governance

Proactively identify trends, repeat risks, and systemic issues to prevent escalations and litigations.
Ensure timely escalation to Legal for potential or active litigation matters.
Participate in ER governance, audits, internal controls, and compliance reviews.
Drive process improvements, audit closures, and action plan management.

People & Team Responsibilities

Manage and guide a medium‑sized ER team (directly or matrixed – organization decision).
Coach and support team members, including acting as a buddy or back‑up during leadership absence.
Ensure workload management, quality, consistency, and capability uplift within the team.

Decision‑Making Authority

Acts independently on ER decisions within defined governance.
Decisions have lasting impact on employees, teams, and organizational risk posture.
Solutions are not limited to disciplinary actions and may include corrective, preventive, or restorative approaches.

Key Skills & Competencies

Functional

Strong expertise in Employee Relations, Investigations, and HR Policies
Solid understanding of employment law principles and internal compliance
Risk assessment and mitigation
Documentation and case articulation

Behavioral / Psychology‑Driven

Strong emotional intelligence and active listening
Ability to assess behavior, motivation, and situational context
Calm, grounded handling of sensitive or distressing scenarios
Balanced application of empathy and accountability

Experience & Qualifications

Typically 8–12 years of HR / ER experience, with significant hands‑on ER exposure
Prior experience managing complex investigations and senior‑stakeholder cases
Experience working in large, matrixed organizations
HR / Law background preferred (not mandatory)

Career Level Indicators (CL8)

Operates with minimal supervision
Manages complex cases and teams (organization discretion)
Influences outcomes beyond own scope
Recognized as a subject‑matter expert in ER & Policies

ER & Policies Associate Manager