We are seeking a warm, reliable, and child-friendly Patient Service Associate to join our paediatric clinic team. In this role, you will be the first point of contact for young patients and their parents, ensuring a welcoming, efficient, and comfortable clinic experience.

Working Hours & Schedule

Total Commitment: 17 Hours / Week

Monday, Wednesday, & Friday: 6:00 PM - 9:00 PM (3 hours / day)
Saturday & Sunday: 8:30 AM - 12:30 PM (4 hours / day)

Key Responsibilities

Patient Registration & Reception: Welcome families, register new and returning paediatric patients, and manage appointment bookings.
Front Desk Operations: Handle phone inquiries, assist with patient queue management, and ensure smooth clinic workflow.
Payment & Cashiering: Process billing, handle cash/cashless payment transactions, and submit basic claim filings.
Administrative Support: Assist with patient record management, prescription preparation support, and general administrative duties.
Clinic Environment: Maintain a clean, organized, child-safe, and welcoming front desk and waiting area.

Requirements

Experience: Prior experience in a healthcare setting, clinic front desk, or medical administration is highly preferred.
Child-Friendly Attitude: Comfortable interacting with infants, young children, and parents possesses a warm, patient, and empathetic demeanor.
Communication: Strong communication and interpersonal skills to handle parent queries clearly and reassuringly.
Computer Literacy: Proficient in basic computer usage and clinic management or registration systems.
Reliability: Punctual and committed to working the specified evening and weekend shift schedule.

Patient Service Associate / Clinic Assistant (Locum Part-Time - Woodleigh)