About the Role

We are looking for a hands-on E-Commerce Sales & Operations Executive to manage our online store and support the growth of our B2C 3D printing business.

You will be responsible for the full online sales process-from creating product listings and managing promotions to responding to customers, processing orders, packing products and coordinating deliveries.

Our product range includes desktop 3D printers, printing materials, resins, filaments, accessories, spare parts and related consumables. Product and technical training will be provided.

Key Responsibilities

Online Store Management

Manage the daily operation of the company's Online store
Create and maintain accurate product listings, specifications, variations and pricing
Upload and improve product images, videos and descriptions
Apply relevant keywords to improve product visibility and search ranking
Ensure all product information and technical claims are accurate
Maintain a consistent and professional brand presentation across the store

Sales and Customer Engagement

Respond promptly and professionally to customer enquiries through online Chat
Understand customers requirements and recommend suitable printers, materials or accessories
Support cross-selling, product bundles and repeat purchases
Escalate complex technical enquiries to the sales or technical team
Follow up on abandoned enquiries and potential sales opportunities
Manage customer feedback and product reviews professionally

Campaigns and Sales Growth

Participate in online campaigns, vouchers, bundles and promotional activities
Update promotional pricing according to approved company guidelines
Monitor competitor listings, pricing and promotional activities
Support new product launches and seasonal campaigns
Track sales, traffic, conversion rates and product performance
Recommend actions to improve online revenue and store performance

Order Fulfilment and Packaging

Process, pick, check, pack and label customer orders accurately
Ensure 3D printers, consumables and accessories are properly protected for delivery
Coordinate order collection and delivery with approved logistics providers
Monitor shipment status and resolve delivery-related issues
Handle returns, exchanges and warranty enquiries according to company procedures
Maintain a clean and organised packing and fulfilment area

Inventory Management

Update product availability and inventory quantities accurately
Conduct regular physical stock checks
Monitor stock levels, batch information and shelf life of consumables
Highlight fast-moving, slow-moving and low-stock products
Coordinate replenishment requirements with the purchasing and administrative teams
Minimise stock discrepancies, expired materials and fulfilment errors

Requirements

NITEC, Higher NITEC, Diploma or equivalent qualification
Experience with e-commerce marketplaces is preferred
Comfortable using spreadsheets, online platforms and basic content-editing tools
Good written and spoken English
Strong customer service and communication skills
Organised, detail-oriented and able to manage multiple orders and deadlines
Comfortable performing hands-on packing and fulfilment duties
Able to work independently and take ownership of the online sales process

Preferred Skills

Experience selling technology, electronics, IT hardware or technical consumer products
Familiarity with e-commerce, marketplace campaigns and promotional tools
Basic knowledge of Canva, image editing or product photography
Experience in inventory control, order fulfilment or warehouse operations
Interest or experience in 3D printing, maker products or digital fabrication

Knowledge of 3D printing is advantageous but not mandatory. Structured product and application training will be provided.

Fresh graduates with strong digital, commercial and operational capabilities are welcome to apply.

Key Performance Indicators

Performance will be assessed based on:

Online sales growth and conversion
Customer enquiry response time
Product-listing quality and accuracy
Order-processing and fulfilment accuracy
On-time order dispatch
Customer ratings and feedback
Cancellation and return rates
Inventory accuracy and stock availability
Growth in repeat purchases and bundled sales