Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title And Summary

Senior Analyst, Learning Operations & Program Management, Mastercard Academy Asia Pacific

Overview

Mastercard Academy delivers world-class training and educational programs to Mastercard customers across the globe (https://academy.mastercard.com/). This role is a key part of the Asia Pacific regional team, responsible for creating, launching, and managing Academy programs across diverse markets. The ideal candidate will be a proactive, organized, and collaborative professional with experience in event logistics, webinar hosting, and stakeholder engagement.

The role will support Greater China-specific projects, including the coordination of tailored training sessions and development of localized materials to address market needs. The role will also facilitate communications with stakeholders in Greater China, ensuring alignment with local business objectives and regulatory requirements. This includes adapting Academy messaging and program updates for Mandarin-speaking audiences and collaborating with local partners to promote engagement.

Please find the Mastercard Academy

Event And Logistic Management

Coordinate and manage logistics for both virtual and face-to-face training sessions, including venue/platform setup, registration, collateral preparation, and website updates.
Facilitated live event hosting via the webinar platform, including post-event logistics such as content upload and distribution as well as post event reporting.
Maintain and manage the Academy training calendar, including topics, trainers, and presentation materials.
User lifecycle management, including onboarding and offboarding users on Academy Essentials Platform.
Manage user inquiries and support requests related to Academy program.
Collaborate with cross-functional teams to ensure smooth execution of training sessions.
Work closely with other Academy teams to manage logistics where it's required.

Marketing & Communications

Support the creation of marketing and training collateral, presentations, and communications for regional teams.

Reporting & Analysis

Assist in generating reports, dashboards, and insights to track program performance and impact.

Ideal Candidate Profile

Skills & Attributes

Strong organizational and interpersonal skills.
Excellent communication and stakeholder management abilities.
Tech-savvy and able to learn new platforms and tools quickly.
Self-motivated, independent, and team oriented.
Flexible working hours to support regional training schedules.

Experience

Native Taiwanese Mandarin (Mandarin Chinese) or Proficiency in English (additional languages are a plus). Proficiency in written Simplified Chinese and Traditional Chinese.
Background in marketing, communications, or content creation is a plus.
Proven experience in event and logistics management.
Familiarity with MLS learning platforms.
Experience hosting webinars via Microsoft Teams, Zoom.
Advanced PowerPoint skills with creative writing ability.

Our Ideal Candidate Is

Highly motivated, proactive, team-oriented, curious and eager to learn

Reporting Line

Reports to: Regional Program Lead, Mastercard Academy

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

Abide by Mastercard's security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.