Assistant IT Executive (Application Support)

A well-established insurance company is seeking a motivated and detail-oriented Assistant IT Executive (Application Support) to join their team. This role offers an excellent opportunity to gain exposure to enterprise applications while supporting daily business operations in a collaborative environment.

Key Responsibilities

Application & System Support

Act as the primary or secondary IT contact for assigned business applications
Provide day-to-day application support to ensure smooth operations
Monitor system performance and ensure data accuracy across platforms

User Support & Incident Management

Respond to user queries and troubleshoot application-related issues
Log, track, and resolve incidents in accordance with IT procedures
Collaborate with internal teams and external vendors to resolve technical issues promptly

UAT & Change Support

Support User Acceptance Testing (UAT) for system enhancements and fixes
Assist in validating system changes and confirming resolution with users
Ensure proper documentation and closure of incidents

Operational & Coordination Duties

Support daily IT operational tasks and system maintenance
Provide timely updates to users on issue status and resolutions
Follow IT policies, escalation procedures, and documentation standards

Requirements

Diploma or Degree in Information Technology or related discipline
At least 1 year of relevant IT support / application support experience (fresh graduates with relevant exposure are welcome)
Hands-on experience with ITSM tools or ticketing systems (e.g. Jira)
Basic knowledge of databases (e.g. SQL), networking, and IT infrastructure
Familiarity with Microsoft Office 365 and collaboration tools
Strong communication and interpersonal skills
Able to multitask and work effectively in a team environment

Preferred Skills (Good to Have)

Exposure to enterprise or financial systems
Basic scripting or coding knowledge
Understanding of business processes and data flows

Additional Information

Candidates should be open to learning new systems and technologies
Willingness to pursue professional certification in General Insurance (CGI) will be advantageous (sponsorship provided subject to terms)

Why Apply

Opportunity to work in a stable and well-established organisation
Structured training and knowledge transfer provided
Exposure to business-critical systems and stakeholder engagement

If you're looking to grow your career in IT application support within a dynamic environment, we encourage you to apply.

Jaspreet Kaur Sran (R22109724)

JAC Recruitment Pte. Ltd. (90C3026)

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