We are looking for a reliable and organised Administrative Executive / Admin Assistant to support our daily office operations, customer communication, job scheduling, quotations, documentation, and payment follow-up.

Key responsibilities

Answer customer, supplier, contractor, and management enquiries by phone, WhatsApp, and email.
Receive and record plumbing, drainage, jetting, and maintenance service requests.
Collect accurate job information, including customer details, site address, service required, urgency, and access instructions.
Coordinate technician schedules and arrange site appointments.
Prepare and send quotations, work orders, purchase orders, invoices, and related documents.
Track quotation status, approved jobs, completed jobs, outstanding invoices, and customer follow-ups.
Communicate appointment confirmations and service updates to customers.
Maintain customer, supplier, employee, and project records.
Prepare simple reports and update Excel or Google Sheets trackers.
Organise documents and maintain an efficient electronic and physical filing system.
Schedule meetings and prepare accurate meeting minutes when required.
Support management with daily administrative and operational tasks.
Handle company and customer information confidentially.
Coordinate with technicians, building managers, contractors, suppliers, and other stakeholders.
Assist with general office administration and other duties reasonably related to the role.

Requirements

Relevant experience in administration, office coordination, customer service, operations support, or a similar role.
Good written and spoken English.
Strong follow-up skills and attention to detail.
Comfortable communicating by phone, WhatsApp, and email.
Working knowledge of Microsoft Word, Excel, Outlook, and PowerPoint.
Able to maintain accurate records and manage several tasks at the same time.
Able to work independently and ask for clarification when necessary.
Professional, reliable, polite, and willing to learn.
Experience with quotations, invoices, scheduling, suppliers, contractors, or service businesses will be an advantage.

Preferred experience

Experience in construction, engineering, facilities management, plumbing, maintenance, or another service-based company.
Experience coordinating field workers or technicians.
Experience using accounting, job-management, CRM, or document-management software.
Experience following up on quotations and outstanding payments.
Basic knowledge of UBS or other accounting systems.

What we offer

Stable full-time position in a growing Singapore service company.
Practical exposure to business administration and operations.
Opportunity to support customer service, scheduling, quotations, and company systems.
Training on DJR's services, procedures, software, and documentation.
[Add annual leave, medical benefits, bonus, transport allowance, or other benefits if applicable.]

How to apply

Please send the following:

Updated resume.
Expected monthly salary.
Earliest available start date.
Relevant experience with quotations, invoices, scheduling, customer service, or technician coordination.
Two professional references, if available.

Only job-related qualifications, skills, knowledge, and experience should be included in the selection criteria. Avoid requirements related to age, race, religion, gender, marital status, family responsibilities, or nationality unless there is a clear and legitimate job-related reason.