Job Description

The Senior Manager - GIC Operations & Strategy is a high-impact leadership role at the heart of Experian's Hyderabad Global Innovation Centre (GIC).

Reporting directly to the Managing Director, you will serve as the operational backbone of the GIC - making sure the site's technical forums, executive programmes, infrastructure growth, and strategic initiatives run with precision and purpose.

This role is a great fit for an operations leader who is equally at home in a board-level conversation and on the floor of an engineering forum. You bring a blend of operational rigour, technical fluency, and stakeholder management skills - and you are energised by the opportunity to help scale a world-class delivery centre.

1. Technical Forums & Engineering Leadership

Own and drive the cadence of multiple technical forums - TPM forums, Engineering Leader forums, and Architecture forums - making sure each has a structured agenda, clear outcomes, and followed on actions.
Represent the MD's office in cross-functional technical governance, connecting delivery teams with senior leadership.
Advance the AI reusability and silo-breaking agenda across engineering communities track progress and raise blockers.

2. GIC Operations & Day-to-Day Management

Manage the day-to-day operational activities of the Hyderabad GIC, working with local teams and global stakeholders to keep operations seamless.
Partner with enabling functions - Finance, Procurement, IT, Communications, HR, Talent Acquisition, and Admin - to plan and carry out the continued scaling of the Hyderabad site.
Build resiliency across processes to support a multi-location operations strategy and ensure business continuity.
Coordinate with Lean Six Sigma and BU Functional Managers to identify and drive efficiency improvements.

3. Blue Optima & Developer Velocity

Act as the coordination point between GIC leadership and Blue Optima champions across the Hyderabad centre.
Drive a structured effort to improve VC (Velocity Coding) productivity scores - setting targets, monitoring trends, and building action plans with engineering leads.

4. Office Expansion & Infrastructure

Lead GIC-side coordination for the planned office expansion across two new floors, working with Facilities, Procurement, IT, and vendor partners to deliver on time and within budget.
Make sure new space aligns with workforce planning needs and GIC growth projections.
Serve as the single point of accountability for the MD on expansion milestones and risk management.

5. Executive Events & Executive Support

Plan and deliver all executive-level events at the Hyderabad GIC - including ExCo visits, leadership town halls, client engagement events, and MD-hosted forums.
Manage the MD's operational needs, including multi-location travel planning, stakeholder meeting preparation, and briefing documentation.
Engage stakeholders at a strategic level - shaping, agreeing, and driving initiatives that add value to the business.

6. Innovation, AI & Continuous Improvement

Lead the AI reusability and cross-team collaboration agenda for Hyderabad work with engineering and product leaders to break silos and drive measurable outcomes.
Act as a change agent - proactively spotting opportunities for innovation, operational efficiency, and cost optimisation.
Use operational performance metrics and historical data to improve team performance and business outcomes.
Proven ability to manage budget forecasting and deliver within approved budgets.

Qualifications

Experience & Background

10-14 years of experience in GIC / shared services / IT operations management, including at least 3 years in a leadership role.
Strong technical background - prior experience in software engineering, infrastructure, or IT operations is highly valued.
Proven experience managing large-scale operational or infrastructure projects (office builds, system migrations, forum governance).
Experience working in or alongside engineering leadership in a global technology organisation.

Skills & Competencies

Communication - you represent the MD's office and work with senior leaders, global partners, and department heads.
Programme and project management - you manage several workstreams at once and keep them moving.
Operational data fluency - you are comfortable working with productivity metrics, budgets, and performance dashboards.
Collaboration - you bring diverse teams together across departments and regions without direct authority.
Change orientation - you are energised by ambiguity, and you can create order and drive adoption of new ways of working.

Why This Role

Work directly with the Managing Director of one of Experian's flagship GIC locations at a defining point in its growth journey.
Shape the culture, infrastructure, and engineering community of a centre that is scaling in both headcount and strategic importance.
Operate at the intersection of technology, strategy, and operations - no two days will look the same.
Be part of Experian's broader mission to unlock the power of data and create a better tomorrow.

Additional Information

Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning World's Best Workplaces™ 2024 (Fortune Global Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site and Glassdoor to understand why.

Experian is also proud to be an Equal Opportunity and Affirmative Action employer. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

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Benefits

Experian care for employee's work life balance, health, safety and wellbeing. In support of this endeavor, we offer best-in-class family well-being benefits, enhanced medical benefits and paid time off.

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Director – Global Innovation Centre Operations & Strategy