Hello!

We provide extensive high-quality and cost-efficient Finance & Procurement services from purchasing to the processing of outgoing payments, Cash allocation, Fixed Assets accounting, Accounts reconciliation and Closing & Reporting. We work with a strongly integrated system and a highly automated processing environment and digital workforce.

Our customers receive innovative, easy-to-use services. We deliver maximum value to the business by driving process optimization and digitalization using our ambitious approach, and we support our customers current and future business requirements with the help of our high level of process and automation competency.

Position Overview

The IOL Technical Support Analyst will provide first-level technical Support for IOL P2P/AP applications. The role involves handling business user and vendor queries, assisting vendors in uploading invoices, registration, account maintaince and coordinating with internal teams, and ensuring timely resolution of tickets. The candidate should have basic SAP & P2P knowledge along with strong communication and email-writing skills.

You'll Make a Difference By

Provide L1/L2 support for IOL system and related tools
Handle tickets raised via email or ticketing tools and ensure SLA compliance
Support users with system access, navigation, and basic technical issues
Assist in resolving SAP-related queries (invoice status, PO issues, vendor queries, etc.)
Analyse issues and escalate when required
Coordinate with functional, technical, and business teams for issue resolution
Maintain proper documentation, SOPs, and ticket updates
Communicate clearly with business users and vendors through professional emails
Ensure data accuracy, compliance, and process adherence

Your success is grounded

Bachelor's degree in commerce, Computer science, Finance, Accounting, IT, or related field
1year–3 years of experience in technical support, P2P/AP support, or ERP support
Understanding of Procure-to-Pay (P2P) or Accounts Payable processes
Experience or familiarity with ticketing tools (e.g., ServiceNow or similar)
Excellent verbal and written communication skills
Strong email writing and professional communication skills
Good analytical and problem-solving abilities
Ability to work in US based shift
SAP or S/4HANA basic knowledge
Knowledge of P2P Cycle
Understanding of system configuration (basic)
Ability to understand technical terms and documents
Attention to detail and customer-focused mindset.

Join us and be yourself!

This role is based in Bangalore, where you'll get the chance to work with teams impacting entire cities, countries – and the shape of things to come.

We're Siemens. A collection of over 312,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and We encourage applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit and business need. Bring your curiosity and creativity and help us shape tomorrow. #STS

Sr. Process Associate - Finance & Procurement Services