Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people's career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

The position will be reported to Director, Distribution Compliance and Monitoring and to support the Distribution Compliance and Assurance team to handle tasks relating to (i) monitoring such as Mystery Shopping, social media monitoring and investigation and other KPIs and (iii) assurance review.

Job Responsibilities

1. Monitor the social media monitoring including investigation and respective follow up actions

Oversee and review the social media monitoring
Enhance the monitoring keywords
Escalate and report the social media issue

2. Arrange for the mystery shopping related to social media monitoring and other ad hoc cases Conduct investigation on the social media cases

Arrange for the mystery shopping
Conduct investigation on the identified cases
Communicate with key stakeholders
Report the investigation results

3. Conduct monitoring on other KPIs and compliance checks

Develop and maintain the periodic monitoring and reporting mechanism and SOP
Develop and ongoing enhance the periodic monitoring KPIs
Communicate the monitoring findings to key stakeholders
Monitor the remedial actions.

4. Conduct Assurance Reviews

Develop TORs for reviews and communicate with key stakeholders
Conduct the compliance assurance reviews and sampling
Prepare the review reports
Monitor the remedial actions
Report review results and status of remedial actions in relevant management reporting
Escalate any overdue remedial actions.

5. Provide full support for the team in ad hoc assignments

Job Requirements:

Degree holder in Accounting, Business Administration, Law or related disciplines
Minimum of 2 years experience in compliance/investigation/audit/risk/insurance/banking.
Proficient in Microsoft Office and Chinese word processing
Excellent writing skill in both English and Chinese
Strong analytical and investigation skill
Good knowledge in social media platforms (for example, facebook/ Wechat)
Fluent in both spoken and written English and Chinese.
Good in Mandarin

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

Contract Senior Officer, Distribution Compliance and Monitoring