Direct Sales, Customer service, Telemarketing

Mandarin (Taiwan variant), English, Customer service principles

stock replenishment , Microsoft Excel, Reporting Tools, customer service processes, Inventory Management, Order Management, CRM ticketing systems, zendesk, webstore operations, invoice reconciliation, payment gateway providers

Interpersonal Skills, Communication Skills, Customer service

Solution Integration, service delivery, change management, Portfolio Management, Stakeholder Management, Root Cause Analysis, p&l management, Strategic Account Management, financial analysis, Market Trend Analysis, business development, Problem Solving, Presentation Skills, Team Leadership, Customer Relationship Management, education industry knowledge, customer training solutions, consensus building, project management, go-to-market strategy

Solution Development, Customs brokerage expertise, Supply chain improvement, Customer service best practices, Statement of work and pricing agreement, Revenue retention and churn reduction, Contract Negotiation

CRM system, Customer service

Oracle, electronic board designs, customer service, Supply Chain Management, demand creation, sales tracking systems, force.com, pricing programs and models

Erp, customer service, operations, Order Management, logistics