Job Description

Are you ready to drive meaningful change and shape the future of operational controls Join a team where your expertise and ideas are valued, and your impact is visible. You will partner with senior leaders, modernize controls, and deliver strategic initiatives that strengthen our first line of defense. Grow your career while leveraging analytics and innovation to enhance how we manage risk. Experience a culture that champions continuous improvement, collaboration, and career mobility.

As a Control Manager - Associate within Operations Control Management team, you lead proactive risk management and control design across operations. You partner with stakeholders to assess risks, engineer effective controls, and execute strategic projects that improve resilience and efficiency. You champion a culture of continuous improvement, using data, analytics, and digital tools to inform decisions and deliver measurable enhancements. Together, we ensure compliant, well-controlled processes that support clients and market integrity. You will be part of a team that applies deep operational expertise and data-driven insights to strengthen processes end to end.

Operations Control Management oversees the control environment for operations as part of the firm's first line of defense. The team identifies and assesses risks, designs and tests controls, and enables compliance with applicable laws, rules, and regulations. You will have the opportunity to work with middle office, trade support, and product teams to strengthen control design and support a culture of innovation and accountability.

Job Responsibilities

Conduct proactive risk and control reviews to identify weaknesses and determine root causes
Design, enhance, and validate controls to ensure they are robust, well documented, and operating effectively
Facilitate end-to-end operating environment reviews, including metrics, failure modes, and roles and responsibilities, and re-engineer processes with innovative ideas
Provide independent challenge and articulate risk, issues, and impact-weighted solutions to stakeholders
Facilitate implementation of process improvements, automation, and strategic initiatives to enhance control effectiveness and reduce risk
Champion the use of data analytics and digital tools to monitor performance and inform decisions
Partner with middle office, trade support, and product teams to strengthen front-to-back control design
Establish clear change management protocols to sustain control health during new or modified products and services
Define and track key risk indicators and metrics; escalate breaches and drive remediation to closure
Prepare and deliver concise updates for senior management and external stakeholders on risk and control landscape and roadmap progress
Foster a culture of innovation, continuous improvement, and accountability across operations

Required Qualifications, Capabilities, And Skills

Bachelor's degree
Minimum 5 years of experience in financial services with a background in operations, controls, audit, quality assurance, operational risk management, or compliance
Ability to analyze, question, and challenge end-to-end processes and implement enhanced control methods
Excellent problem-solving, verbal, and written communication skills with the ability to influence at all levels, including senior executives and external partners
Exceptional attention to detail, strong organization, and the ability to manage multiple priorities in a high-pressure environment

Preferred Qualifications, Capabilities, And Skills

Demonstrated project management capabilities, managing multiple initiatives, and providing timely updates through completion
Extensive product knowledge of equity derivatives, including equity swaps, options, futures, and exchange traded funds, and strong understanding of front-to-back processes
Advanced proficiency in data analytics and automation tools, including Alteryx, Tableau, Python, Visual Basic for Applications, and Structured Query Language
Knowledge of the Control and Operational Risk Evaluation framework and platform

ABOUT US

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants and employees religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About The Team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

Operations Control Management - Control Manager - Associate