Description

Product Quality Manager (PQM)

The Product Quality Manager (PQM) at Ring focuses on executing quality management processes, working with stakeholders, contract manufacturers (CMs), and component suppliers to ensure quality device manufacturing. They engage early in the product development lifecycle—shifting left to partner with engineering teams from the concept phase—to proactively identify risks and influence design decisions that impact product quality and customer experience. They regularly collaborate with the Sustaining Product Integrity (SPI) team to monitor field performance and work with Contract Manufacturers to improve customer satisfaction.

Their key responsibilities span from project initiation through production. During development, they manage CM qualification, conduct NUD (New, Unique, Difficult) analyses to assess quality, customer experience, and safety risks associated with novel designs and technologies, define Critical to Quality (CTQ) parameters, and perform systematic risk identification and mitigation through DFMEA (Design Failure Mode and Effects Analysis) and risk tracer mechanisms that consolidate design, process, safety, compliance, and supplier risks. They implement quality practices like Out of Box Audit (OBA) and lessons learned, and leverage AI-powered tools to generate risk summaries, automate issue documentation, and enhance the accuracy and speed of quality assessments at both CM and supplier levels. By embedding early in the development process, the PQM ensures that quality requirements and customer-centric considerations are built into the product from the start, rather than addressed reactively after issues arise.

After launch, they coordinate device reviews and monitor quality performance through key metrics including manufacturing yield rate, OBA results, Ongoing Reliability Test (ORT), quality Pre-alert/alert, and field returns—all viewed through the lens of customer impact and satisfaction. They utilize AI-driven analytics to identify emerging quality trends, flag potential risks proactively, and accelerate root cause identification from field data. The PQM role ensures quality processes run effectively, maintaining consistent product quality throughout the manufacturing lifecycle while keeping the customer experience at the center of every quality decision.

Key job responsibilities

AI-Powered Tools: Understand how to leverage AI-powered tools.
Contract Manufacturer (CM) Qualification: Manage CM qualification processes to ensure manufacturing partners meet Ring's quality standards and capabilities.
NUD (New, Unique, Difficult) Analysis: Conduct NUD assessments to evaluate quality, customer experience, and safety risks associated with novel designs and technologies.
Critical to Quality (CTQ) Definition: Define and establish CTQ parameters to ensure key product characteristics meet customer requirements.
Risk Identification & Mitigation: Perform systematic risk identification through DFMEA (Design Failure Mode and Effects Analysis) and risk tracer mechanisms that consolidate design, process, safety, compliance, and supplier risks.
Oversee data mining, analyze results, and provide recommendations, conclusions, and actionable solutions for improvement.
Travel as needed to work with internal leaders and external technical suppliers.

Basic Qualifications

Bachelor's degree in science, technology, engineering, or mathematics (STEM), or experience working directly with engineering teams
3+ years of work experience

Preferred Qualifications

Experience with Six Sigma tools and Lean techniques, or experience communicating technical concepts to non-technical audiences
Knowledge of specific AI tools and their benefits and experience with using the tools

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Company - Amazon Development Center Taiwan Limited

Job ID: A10422272