Who We Are

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses. We are at the heart of progress with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people-Kyndryls-that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

The Role

In Systems Management at Kyndryl, you will be critical in ensuring the smooth operation of ourcustomers IT infrastructure. You'll be the mastermind behind maintaining and optimizing theirsystems, ensuring they're always running at peak performance.

Not only will you be responsible for managing and maintaining the IT infrastructure, but you'llalso have the opportunity to work on cutting-edge technologies and innovative solutions that willshape the future of the industry. You'll be at the forefront of new service preparation and change
management processes, constantly learning and growing your technical expertise to ensure thebest outcomes for our customers.

Your technical prowess will be put to the test as you troubleshoot critical customer situationsand provide timely solutions to keep their systems secure, reliable, and efficient. You'll be thego-to expert for sizing and optimizing systems, ensuring our customers business performance
is always world-class.

At Kyndryl, we're committed to providing the best possible service to our customers, and as aSystems Management Specialist, you'll be an integral part of that mission. So if you'repassionate about technology and want to be part of a dynamic team that's shaping the future ofIT infrastructure management - then this role is for you.

Your Future at Kyndryl
Kyndryl's focus on providing innovative IT solutions to its customers means that in SystemsManagement, you will be working with the latest technology and will have the opportunity tolearn and grow your skills. You may also have the opportunity to work on large-scale projectsand collaborate with other IT professionals from around the world

Key Responsibilities

Improve and maintain IT service management (ITSM) policies, processes, and procedures
Execute and monitor key performance indicators (KPIs) and ensure compliance with ITSM processes
Collaborate with customers and internal teams on process improvement initiatives and quality control activities, incorporating feedback where appropriate
Coordinate with customers and internal teams on process deployment and implementation activities
Develop and enhance ITSM process solutions for both customers and internal stakeholders
Consolidate process compliance data and prepare reports for management review
Provide support to the team by addressing process-related inquiries and requests

Who You Are

You're good at what you do and possess the required experience to prove it. However, equallyas important - you have a growth mindset keen to drive your own personal and professionaldevelopment. You are customer-focused - someone who prioritizes customer success in theirwork. And finally, you're open and borderless - naturally inclusive in how you work with others.

Required Skills and Experience

At least 3 years experience in IT standard processes and ITIL
Certificate from IT process institution, Knowledge in ISO20000 or ITIL will be an advantage
Computer literacy, good in using Microsoft Office, Microsoft Visio, familiar with ITSM tools will be a plus
Familiarity with IT Service Management (infrastructure/application management is advantage)
Good team player, Service oriented and Ability to work in fast paced environment
Self-starter, good interpersonal, communication, documentation and presentation skills
Good analytical and work well with deadline
Good communication in both Thai and English

Being You

The Kyn in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don't meet every requirement, we encourage you to apply. We believe in growth, and we're excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging - being a valued, respected, trusted member of the team - is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That's The Kyndryl Way.

What You Can Expect

Your career with us isn't just a job-it's an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health-because we know that when you feel your best, you do your best.

From your very first day, you'll dive into impactful work that powers the systems our customers rely on every day. You won't just contribute-you'll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.

We're here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you'll have everything you need to thrive and evolve. You'll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities-from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you'll be part of a culture that values empathy, restless learning, and a devotion to shared success.

We want you to thrive here-and we're committed to helping you do just that. Ready to make an impact Join us and help shape what's next.

Get Referred!

If you know someone that works at Kyndryl, when asked How Did You Hear About Us during the application process, select Employee Referral and enter your contact's Kyndryl email address.

IT Incident Management Specialist (Infrastructure and Application)