About the Role

We are seeking motivated and customer-oriented Retail Sales Executivesto join our growing team.

As a Retail Sales Executive at Gain City, you will be the first point of contact for walk-in customers, providing expert advice and tailored recommendations on our furniture and bedding products. This is a customer-facing role ideal for someone who enjoys interacting with people, building rapport, understands consultative selling and thrives in a fast-paced retail environment.

You will conduct product demonstrations, respond to customer queries professionally and work closely with colleagues to deliver exceptional service. Your ability to meet sales targets consistently, stay informed about market trends, and maintain a well-organised sales floor will contribute directly to our store's success.

As a new employee, you will be eligible for guaranteed commission during your first 3 months.

Key Responsibilities

Welcome walk-in customers warmly and proactively engage with them
Use a consultative selling approach by understanding customers needs and preferences, and offering tailored advice and recommendations
Answer customers questions in a pleasant and professional manner
Demonstrate in-depth knowledge of furniture and bedding products, including their features and benefits
Conduct product demonstrations to highlight key features, benefits and unique selling points
Ensure high levels of customer satisfaction through excellent service and support
Work collaboratively with colleagues to deliver outstanding customer service
Comply with inventory control procedures and maintain accurate stock counts
Keep assigned areas clean, organised and well-presented

Qualificationsand Requirements

Have a good understanding of sales principles and customer service practices
Friendly and energetic personality with a strong customer service focus
Good communication skills in English proficiency in Chinese and/or Malay is an advantage
Perform well under pressure and handle customer complaints in a timely and professional manner
Meet personal and departmental sales targets on a monthly, quarterly and yearly basis
Work retail hours, including weekends and public holidays
Willing to attend company-sponsored PWM and OPW training
Have a keen interest in home furnishing and decoration prior knowledge is a plus
Relevant experience in selling furniture and bedding products is a plus

What We Offer

At Gain City, we are committed to the growth and development of our employees. You will be offered various learning and development opportunities and a collaborative, forward-thinking and growth-focused work environment to thrive in your career. You will also receive a comprehensive benefits package.

Join Our Team

If you are passionate about sales, thrive in a dynamic retail environment and are a self-motivated individual with strong interpersonal skills, apply now to be a part of our growing team!

Retail Sales Executive (Furniture & Bedding)