At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth stor y while evolving your skills in a culture that will welcome your unique contributions If so, let's start the conversation.

Job Summary

Iron Mountain is seeking an experienced A2C Lead to join our APAC team.

In this role, you will be responsible for driving the efficiency and delivery of billing & collections, managing, motivating, and leading the Billing & Collections teams, and owning key targets including cash collection, ageing, and Bad Debt Expense (BDE).

What You'll Do

In this role, you will:

Core Responsibilities:
Drive effective and accurate billing along with cash collection to meet A2C targets, and embed a cash mindset in all activities.
Oversee all A2C related month-close activities and month-end reporting, ensuring timescales are consistently met.
Collaboration and Stakeholder Management:
Lead cross-functional (Sales, Operations, Finance) sessions to drive the eradication of the root causes of the most frequently occurring disputes, ensuring that action plans are documented and executed on time.
Partner closely with the A2C Business Partner, Director of APAC A2C, Country GM, Sales VPs and Directors, and other key stakeholders to drive accurate billing and cash collection.
Compliance and Risk Management:
Enforce compliance with A2C policy, identifying and addressing any deviations.

Own Iron Mountain's Internal Global Audit Controls (SOX-Lite) relating to Accounts Receivable, specifically Controls 2.2 (Manual Billing & Credit Memos), 2.3 (Revenue Reconciliation), 2.4 (Accrued & Deferred Revenue) and 2.5 (A/R Reserves Aging Analysis).

Manage the overall level of credit-related risk by tracking and monitoring the level of 90 day+ overdue receivables, and driving actions to resolve issues.
People Management:
Supervise, manage, motivate, and lead the Billing, Collections & Cash Apps delivery organisation, setting behavioural expectations.
Identify and support the development of appropriate A2C related training to fill capability and skills gaps.

What You'll Bring

The ideal candidate will have:

Experience:
Track record of successfully driving performance and process improvement, especially on cash collection.
End-to-end process understanding of the Invoice to Cash operating model.

Strong negotiations skills to assist conversations with customers and senior individuals (CFO's, Financial Controllers, etc.).

Knowledge and Skills:
Sound knowledge of Financial Literacy and Business Acumen.

Strong analysis, problem solving, proactive root cause analysis, customer interfacing, and conflict resolution skills.

Ability to project manage, lead, and work collaboratively in a matrixed environment.
Ability to assess risk with A2C processes and to implement appropriate controls.
Leadership and Language:
Proven Leadership and teamwork skills with ability to lead and motivate during ambiguity.
Fluency in English and Mandarin is required; proficiency in Korean is an advantage.
Will have a positive attitude, self-confidence, and calmness under pressure.

What We Offer

Competitive compensation and benefits aligned with the experience.
Flexible work options/alternative work options to support work–life balance.
Comprehensive health, wellness, and retirement plans.
Opportunities for continuous learning and professional growth.

Category: Customer Support

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.

Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to [HIDDEN TEXT]. See the Supplement to learn more about Equal Employment Opportunity.

Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.

To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE

Requisition: J0094055

A2C Leader