KeyResponsibilities

Service Coordination & Customer Support

Handle daily incoming calls and emails from customers, contractors, and internal stakeholders.
Log and delegate service calls to the appropriate technicians through the CRM system.
Monitor and follow up on escalated service cases, ensuring appropriate actions are taken and issues are resolved in a timely manner.

Operations Administration

Administer and maintain service operations, including but not limited to updating meter readings, customer and contract information, processing service job closures, and maintaining accurate installation and service records within the system.
Support service contract administration, including but not limited to coordinating and scheduling new machine installations, issuing notifications for expiring service contracts, and ensuring timely updates of related service records.
Maintain service-related documentation and records, ensuring all service records and supporting documents are properly filed and stored.
Preparation of various reports for Management.

Others

Any other adhoc duties that may be assigned by the Senior Service Manager.

Requirements

Prior experience in service coordination, customer service, or sales administration is preferred.
Knowledge with SAP system is an added advantage.
Proficient in Microsoft Excel applications, especially advance formula such as V-lookup, Pivot Table, and etc.
Strong organizational and multitasking skills.
Good communication and interpersonal skills.

HOW TO APPLY:

Interested applicants, kindly send your resume in MS WORD format to [HIDDEN TEXT]or please click on Apply Now and provide the below details in your resume.

We regret only shortlisted candidates will be notified.

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Trust Recruit Pte Ltd
EA License No: 19C9950
EA Personnel: Lee Jia Chian (Jayleen)
EA Personnel Reg No: R24124361

Service Coordinator (SAP/ Customer Service/ MNC)