About The Company

Cvent is a leading meetings, events, and hospitality technology provider with more than 5,000+ employees and 24,000+ customers worldwide, including 60% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business. Our technology brings millions of people together at events around the world. In short, we're transforming the meetings and events industry through innovative technology that powers the human connection.

Cvent's strength lies in its people, fostering a culture where everyone is encouraged to think like entrepreneurs, taking risks and making decisions confidently. We value diverse perspectives and celebrate differences, working together with colleagues and clients to build strong connections

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AI at Cvent: Leading the Future

Are you ready to shape the future of work at the intersection of human expertise and AI innovation At Cvent, we're committed to continuous learning and adaptation—AI isn't just a tool for us, it's part of our DNA. We're looking for candidates who are eager to evolve alongside technology. If you love to experiment boldly, share your discoveries, and help define best practices for AI-augmented work, you'll thrive here. Our team values professionals who thoughtfully integrate AI into their daily work, delivering exceptional results while relying on the human judgment and creativity that drive real innovation. Throughout our interview process, you'll have the chance to demonstrate how you use AI to learn, iterate, and amplify your impact. If you're excited to be part of a team that's leading the way in AI-powered collaboration, we'd love to meet you.

What You Will Be Doing:

# Leadership & People Management

AI first leader, should have actively contributed to business transformation initiatives within the organization.
Lead, coach, and develop a team of System Administrators and leaders, building a culture of high performance, accountability, and continuous improvement.
Own hiring, onboarding, and capacity planning to scale the team while maintaining the quality.
Set clear goals and development plans, conduct regular performance conversations, and manage performance to drive both individual growth and team outcomes.
Identify and develop emerging leaders, building a strong succession pipeline within the team.

# Strategy & Operational Excellence

Develop and align the Professional Services strategy and operating model with company goals, priorities, and vision.
Foster cross-functional collaboration to drive product adoption, expansion, and successful client outcomes; influence and align stakeholders at all levels as a trusted advocate for the team.
Use data and analytics to monitor performance, surface insights, lead data-driven improvement initiatives, and drive data-driven decision-making.
Create and present Business Reviews to senior and executive stakeholders, articulating performance, risks, and growth opportunities while representing the voice of the customer and team.
Own financial and resource planning for the function, including budget definition, utilization, forecasting, and margin optimization, with reporting on costs and outcomes relative to departmental goals; exposure to P&L management.
Drive operational efficiency and resource utilization; and lead the team through change using change-management practices to ensure adoption of new processes and ways of working.

# Customer Success & Service Delivery

Act as a trusted advisor to strategic customers — staying engaged through regular check-ins, owning internal and external escalations end to end (driving root cause analysis and corrective/preventive actions), and ensuring continued value creation against each customer's business objectives.
Build deep, foundational knowledge of the Cvent platform to guide the team and advise customers credibly.
Gather internal and external feedback, translate it into actionable plans, and continuously raise customer satisfaction and retention.
Document and track customer success stories and demonstrate return on investment (ROI) across the portfolio.

What You Will Need for this Position:

12+ years of overall experience in Professional Services, Technical Services, Consulting, Solution Architecture, Technical Account Management, Implementation, or related functions, preferably within a product or software (SaaS) company.
6+ years of proven experience leading high-performing teams including experience leading other leaders/managers.
Demonstrated success building, scaling, and developing teams in a fast-paced, customer-facing environment.
Excellent communication, stakeholder management, and executive presentation skills (verbal and written).
Proven agility in a fast-paced, constantly changing environment, with experience in program-level financial and resource planning and budget tracking.
Strong business acumen, data-driven decision-making, and the ability to translate insights into action.
Bachelor's degree is a must (Technology degree preferred); MBA is good to have.
Experience with event technology platforms, and familiarity with Cvent, is an advantage.
High integrity, strong ethics, and a collaborative, people-first leadership style.

Senior Manager Professional Services