[MO Team] 分行營運優化專案經理

本職位隸屬消費金融事業群(CBG)營運長辦公室(COO Office)分行營運管理團隊,負責推動分行營運優化、流程精進及數位轉型專案,提升分行營運效率與客戶服務體驗。透過數據分析、跨部門協作及專案管理,制定並落實營運改善方案,確保各項作業符合監管要求及內部政策,強化風險控管與營運韌性。同時支援日常營運管理、績效監控及教育訓練,持續提升分行整體營運效能與服務品質。

歡迎對分行營運管理、流程改善及專案推動具熱忱者加入,具分行櫃檯、營運管理、專案管理或流程優化相關經驗者尤佳!

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Job Purpose: Shape the Future of Branch Banking!

Are you a highly organized and detail-oriented professional with a passion for process improvement and strong problem-solving skills Do you thrive in a fast-paced environment, work effectively with diverse stakeholders, and bring a strategic mindset to your work If so, we invite you to join our dynamic team as a Project Manager, Branch Operations Management within the COO Office of the Consumer Banking Group.

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Key Roles & Responsibilities:

Strategic Leadership & Change Management: Independently own and lead impactful initiatives designed to streamline branch operations and significantly enhance the customer experience. Develop and implement strategic solutions to improve efficiency, customer satisfaction, and drive key performance indicators (KPIs).
Data-Driven Optimization: Leverage advanced data analysis to identify key insights and report on KPIs, ensuring optimal resource allocation and process improvement to meet evolving customer needs. Your strategic insights will be crucial in shaping our future.
Innovation & Process Improvement: Develop, implement, and champion innovative solutions that proactively address customer pain points, improve processes, and ensure compliance with evolving regulatory landscapes. We value fresh perspectives and creative problem-solving.
Cross-Functional Collaboration: Build and maintain strong relationships with internal and external stakeholders across various teams and levels to ensure seamless and efficient branch operations. Mentor and guide branch operations teams in their day-to-day tasks, providing crucial support and direction.
Regulatory Compliance & Risk Management: Ensure all branch operations and systems maintain strict compliance with local regulations and DBS group policies, proactively identifying and mitigating potential risks.
Knowledge Transfer & Development: Conduct informative and engaging training sessions on various topics, including security awareness, exceptional customer service, and new branch operational processes and system enhancements. Foster a culture of continuous learning within the team.
Digital Transformation Leadership: Play a pivotal role in driving digital transformation projects, enhancing branch efficiency, creating a superior customer experience, and leveraging technology to optimize processes.
Operational Excellence: Continuously identify and implement strategies to optimize processes, maximize efficiency, and reduce operational costs. We encourage initiative, proactive problem-solving, and a commitment to continuous improvement.
Proactive Problem Solving & Issue Resolution: Proactively identify, analyze, and resolve operational challenges, proposing and implementing effective, data-driven solutions. Your ability to manage multiple priorities and handle unexpected situations will be key to your success.
Daily Operational Management and Reporting: This role includes the responsibility for the day-to-day management of branch operations, ensuring compliance with established procedures and standards. The incumbent will prepare and submit regular operational reports, including key performance indicators (KPIs), to senior management.
Business Continuity Planning & Execution: Contribute significantly to the development and execution of the business continuity plan, ensuring the resilience and readiness of branch operational processes.

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Our Ideal Candidates

Minimum 3 years experience in a relevant role, demonstrating a comprehensive understanding of bank branch operations, regulatory compliance, and risk management. Experience in a leadership or supervisory capacity is highly preferred.
Exceptional analytical and problem-solving skills, with a proven track record of using data-driven insights to improve operational efficiency. Strong attention to detail and a proactive approach are essential.
Excellent communication, negotiation, and leadership skills, with proven success in building and fostering collaborative working relationships across various teams and levels.
Ability to thrive in a fast-paced, dynamic environment while maintaining a calm, composed, and efficient approach to problem-solving. Experience handling unexpected situations with grace and decisiveness is highly valued.
Advanced proficiency in Microsoft Office Suite (Excel, PowerPoint, Word), along with demonstrated familiarity and experience with AI tools such as GPT.
A proactive and enthusiastic learner, with a passion for continuous improvement and a demonstrated commitment to professional development.
A supportive and collaborative team player who enjoys mentoring and empowering others to achieve success.
Fluency in both Mandarin and English.

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[Control Team] 分行營運治理專員

本職位隸屬總行分行營運管理單位,負責分行營運治理與內控管理,確保各項作業符合內外部規範與監管要求,同時持續優化流程與強化風險控管,提升整體營運效率與合規品質。透過跨部門協作與數據分析,推動營運精進,深化分行風險意識與管理效能。

歡迎對分行營運治理與合規管理具熱忱者加入,具分行櫃檯或相關營運經驗者尤佳!

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Job Description:

DBS Bank is seeking a passionate, highly motivated, and dedicated professional to assist our Branch Operations Management (BOM) Governance Team within the COO Office. This role is responsible for supporting the optimization and management of robust risk control and operational excellence across our branch network.

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Key Responsibilities:

Risk Control and Regulatory Compliance:
Collaborate with the Branch Operations Management team to establish a strong risk-controlled branch operating environment.
Assist the team in simplifying risk and control processes, and actively seek opportunities for improvement within existing processes, to enhance branch operational smoothness and regulatory compliance.
Work closely with colleagues within the department on Anti-Money Laundering (AML)/Know Your Customer (KYC)/Customer Due Diligence (CDD)/Legal & Compliance (L&C)/Self-Inspection (SI) to establish efficient communication between relevant departments and branch operations staff.
Familiarize with branch audit and compliance matters to ensure the BOM team and branch operations team operate smoothly within the bank's regulatory framework.
Support branches in executing SI and SACA items, ensuring high-quality and satisfactory branch operational execution.
Cross-Functional Collaboration: Build and maintain strong relationships with internal and external stakeholders across various teams and levels to ensure seamless branch operations. Guide and support branch operations teams in their day-to-day tasks, providing crucial assistance and direction.
Organize and analyze daily operational management and related regulatory reports to ensure compliance with required regulatory requirements and identify opportunities for process or operational improvements.
Operational Enhancement and Innovation:
Strengthen risk control awareness among branch operations staff, providing regular updates and training to foster a sound risk control mindset and enhance the overall quality of the branch operating environment.
Innovate operational processes to minimize manual controls, leveraging systematic, automated, and organized methods to assist branch operations staff in strengthening relevant processes to meet regulatory requirements.
Proactive Problem Solving & Issue Resolution: Proactively identify, analyze, and resolve operational challenges, proposing and implementing effective, data-driven solutions.
Demonstrate strong teamwork and high-performance collaboration.

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Our Ideal Candidates:

Over 2 years of experience in branch operations, risk management, particularly within a branch operations environment.
Strong understanding of Anti-Money Laundering (AML), Know Your Customer (KYC), Customer Due Diligence (CDD), Compliance, Audit / Regulations, and all banking knowledge.
Experience in optimizing operational processes.
Excellent communication and problem-solving skills.
Ability to drive a culture of continuous improvement and risk awareness.
A supportive and collaborative team player who enjoys achieving success together with the team.

Location:

Honhui A-14F

Job:

COO Office/Business Mgt & Support

Schedule:

Regular

Employee Status:

Full time

Associate/ Senior Officer, Generalist, Branch Operations Management, COO, Consumer Banking Group