Your Job

Provide input and support to Sales Account Managers and Customers in preparing quotations, monitoring order status, follow-up and execution of critical programs/processes and report analysis and preparation. Foster positive relationships with Customers via timely and thorough follow-up to inquiries and order requirements.

Our Team

Our customer service team is dedicated to supporting a diverse range of top-tier clients with excellence and professionalism. Known for our strong work ethic and unwavering commitment to customer satisfaction, we consistently deliver high-quality support tailored to each client's unique needs. Our team thrives on collaboration, mutual respect, and a shared spirit of success—fostering a positive and productive environment where teamwork drives results. Whether solving complex issues or providing day-to-day assistance, we take pride in being reliable, responsive, and customer-focused.

What You Will Do

Manage the status and schedule of all customer Orders, Returns, Complaints and Requests
Ensure Customer inquiries/issues are addressed/ resolved to completion
Ensure accuracy of data and requirements in SAP
Manage execution, requirements and maintenance of Customer Programs
Resolve Order-related issues with intercompany departments
Issue Quotations and follow-up on the status
Prepare and utilize analysis reports to improve programs and communication/follow-up with Customers
Prepare Order, RMA and Forecast status reports.
Backup Account/Sales Managers during Travel
Update Customer portals
Issue open order ECOs

Who You Are (Basic Qualifications)

Excellent written/verbal communications skills, detail oriented, and MS Office proficiency with an emphasis on Excel.
Minimum 3 yrs experience in a customer-facing service role. Added plus if experience includes familiarity with DSS products (WLM, Opto-E, Connectivity).
BA/BS preferred

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

Who We Are

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.

Lead Customer Service Representative

Customer Service Representative