About The Role

Uber Direct is our on-demand delivery solution that enables merchants to offer fast, same-day delivery directly through their own apps, websites, and physical stores.

As the Senior Partner Manager, Uber Direct Taiwan, you will own the long-term commercial success, growth, and technical integration of our most strategic channel partners. In Taiwan, this ecosystem primarily includes online ordering platforms, CRM and membership solution providers, and POS system partners.

You will serve as a trusted advisor to these partners, helping bridge the gap between digital ordering technology and physical logistics at scale. Success in this role requires a combination of commercial strategy, operational excellence, analytical rigor, and strong relationship management. You will work closely with partners to drive growth, optimize delivery performance, and unlock new opportunities across the ecosystem.

What You'll Do

Portfolio & Growth Management

Manage a strategic portfolio of Taiwan's leading channel partners
Drive transaction growth, partner retention, and long-term commercial value through joint business planning
Identify opportunities to deepen partnerships and expand adoption of Uber Direct solutions

Partner Onboarding & Integration

Lead end-to-end onboarding and integration projects for new partners
Translate technical API requirements into clear business and operational frameworks
Coordinate cross-functional teams to ensure successful partner launches and go-live execution

Operational & Commercial Optimization

Monitor delivery performance and operational health across partner channels
Identify bottlenecks and recommend improvements to pricing structures, workflows, and integration processes
Drive initiatives that improve merchant fulfillment performance and partner satisfaction

Data-Driven Partner Consulting

Measure and communicate the ROI of joint initiatives and partnership investments
Conduct regular business reviews with partner stakeholders using performance data and market insights
Develop recommendations that drive growth, efficiency, and long-term partnership success

Cross-Functional Collaboration

Partner closely with Product, Operations, Finance, Legal, and Uber Eats teams to align on shared priorities
Act as the voice of partners internally and advocate for scalable product and operational improvements
Support the launch and adoption of new features, capabilities, and partnership initiatives

Basic Qualifications

5-8 years of client-facing experience in Account Management, Business Development, Strategic Operations, SaaS Consulting, or a related field
Strong commercial acumen and ability to understand partner business models and growth drivers
Proven ability to build strategic relationships and influence decision-making across multiple stakeholders
Excellent communication and stakeholder management skills
Experience working cross-functionally in fast-paced environments
Professional fluency in English and Mandarin (written and verbal)

Preferred Qualifications

Strong analytical skills with experience using data to drive recommendations and business decisions
Advanced proficiency with Google Sheets, Excel, or similar analytical tools
Knowledge of Taiwan's digital merchant ecosystem, including POS systems, online ordering platforms, CRM solutions, or loyalty programs
Experience building scalable partnership strategies and driving business growth through ecosystem development
Proven ability to navigate complex organizational structures and influence without direct authority
Comfortable operating in ambiguous environments and balancing strategic thinking with hands-on execution

Account Manager II, Direct Enterprise Strategic (Annual Plan)