Job Description

About Us

Headquartered in Singapore, SATS Ltd. is one of the world's largest providers of air cargo handling services and Asia's leading airline caterer. SATS Gateway Services provides airfreight and ground handling services including passenger services, ramp and baggage handling, aviation security services, aircraft cleaning and aviation laundry. SATS Food Solutions serves airlines and institutions, and operates central kitchens with large-scale food production and distribution capabilities for a wide range of cuisines.

SATS is present in the Asia-Pacific, the Americas, Europe, the Middle East and Africa, powering an interconnected world of trade, travel and taste. Following the acquisition of Worldwide Flight Services (WFS) in 2023, the combined SATS and WFS network operates over 225 stations in 27 countries. These cover trade routes responsible for more than 50% of global air cargo volume. SATS has been listed on the Singapore Exchange since May 2000. For more information, please visit www.sats.com.sg.

Why Join Us

At SATS, people are our greatest asset and we build our success on the knowledge, expertise and performance of every contributor, by embracing diversity and uniqueness. As part of our holistic approach and commitment to embracing FAM (Fulfilling, Appreciated, Meaningful) in the workplace, we offer the runway to develop Fulfilling careers that foster your career growth, recognising and Appreciating the strength of talent and capabilities that we continue to build internally; and inspiring and encouraging each other to make Meaningful contributions in the work we do at SATS.

Key Responsibilities

Request for Proposal (RFP) Orchestration and Qualification

Own the RFP intake register and the qualification gate: scope, win-odds and capacity assessment; resource allocation proposal to Global Account Director (GAD) / Head, Global Key Accounts.
Build and run the end-to-end bid plan: cadences, stage gates, task delegation and deadline enforcement across all workstreams.
Organise the mandatory RFP strategy kick-off; prepare gate packs — GAD / HGKA decides at every gate.

Standard Ground Handling Agreement (SGHA), Service Level Agreement (SLA) and Contract Alignment

Build and maintain the global SGHA clause library and deviation register.
Issue the global SGHA baseline per RFP; consolidate regional mark-ups (EMEA capability, Americas contract team, APAC Commercial) into one position for GAD negotiation.
Coordinate SLAs with Service Delivery — secure the internal can we deliver this sign-off before commitments go to the customer; run SGHA and SLA as one negotiation track.
Co-ordination with Group Legal on SATS standard terms.
Route material SGHA / SLA deviations to the Pricing Manager for pro-forma impact; track contract signatures through to completion.

Proposal Excellence

Solution narrative and executive summaries tailored per evaluator audience; run the internal bid review (quality gate).
Build the boilerplate template library; evaluate and deploy AI / RFP tooling (e.g., Loopio) to lift quality and velocity.
Own portal submission — zero-error, deadline-critical, in the customer's timezone.

Continuous Improvement

Facilitate structured win / loss debriefs after every RFP.
Between RFPs, when not engaged on live bids: build and maintain the bid process library, boilerplate templates and SGHA clause library.

Key Requirements

With 10 to 12 years relevant Pre-Sales experience with an AI first mindset.
Aviation / ground & cargo handling experience essential; SGHA working knowledge a strong differentiator.
Project management of complex, multi-workstream bids under hard external deadlines.
Stakeholder management and influence without authority — across regions, functions and seniority.
Contract management acumen; sound commercial judgment; thrives in ambiguity.
Hands-on with bid and AI tooling (Loopio or similar); takes initiative, rolls sleeves up.
Executive presence; excellent written narrative and presentation craft.

Global Bid Manager, Commercial Excellence