policies & procedures, room addition , Control Room Operations, Hospitality, Hotel Security, flood, Hotel Administration, Counseling, Guest Satisfaction, Feedback, Front Office Operations, Taking feedback

Leadership, Front Office operations, Guest service standards, Problem-solving, Communication

team training , vip management , team administration, team briefings, Promotions, liaising with guests, monitoring of deadlines, Revenue, Front Office Operations, Customer Care

Front Office Operations, Opera PMS

Incident Management, Ability to communicate in a second language, Property management system skills, Financial auditing, Communication skills in English

hotel management systems, Opera PMS

emergency response protocols, hotel front office systems, Crisis Management, OPMS

Property Management Systems, Opera PMS

Upselling, Duty Management, Foreign Exchange Procedures

Opera Property Management System, FIT Marketing techniques