Who We Are

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses. We are at the heart of progress with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people-Kyndryls-that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

The Role

Are you passionate about leading missioncritical services, working with core technologies, and ensuring excellence in Mainframe service delivery This is an exciting opportunity to join our team as a Delivery Management Lead - Mainframe, where you will play a key role in delivering highquality, reliable IT services within a welldefined contractual framework.

In this highly customerfocused role, you will be responsible for endtoend delivery of Mainframe services, ensuring operational stability, high availability, and strong alignment with the customer's business needs. You will leverage your deep technical expertise in Mainframe platforms to proactively manage risks, propose improvements, and ensure uninterrupted service continuity.

As the delivery lead, you will inspire and guide multidisciplinary technical teams-including Mainframe engineers, system administrators, subject matter experts, and support personnel-to deliver efficient, reliable services aligned with agreed SLAs. You will work closely with the Delivery Partner and the customer, becoming an integrated part of the account structure and building longterm relationships based on trust and performance.

You will be accountable for both the technical leadership and operational management of the Mainframe services, including oversight of incidents, problems, changes, and escalations. Your expertise will be essential in driving root cause analysis (RCA), remediation plans, and continuous improvement initiatives, ensuring the stability and reliability of critical systems.

In addition, you will collaborate with architects, SRE teams, and other technical leaders to codesign, implement, and maintain resilient, scalable, and futureready Mainframe solutions. Your ability to combine strategic vision, operational leadership, and deep technical knowledge will directly impact customer satisfaction and business success.

If you are ready to lead missioncritical Mainframe services, influence the customer experience, and thrive in a challenging and dynamic technology environment, this role is for you.

Your Future at Kyndryl

Kyndryl's global footprint offers the opportunity to collaborate with teams and customers across multiple geographies while working in a dynamic, highimpact role. As a Delivery Management Lead - Mainframe, you will have significant opportunities for professional growth and leadership development in complex, missioncritical environments. We are looking for customerfocused professionals with a growth mindset, strong leadership capabilities, and an inclusive, collaborative approach to delivering highquality technology services.

Who You Are

You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.

Required Skills and Experience

5+ years of experience leading IT service delivery teams in enterprise environments
Proven experience managing Mainframe platforms and missioncritical environments (e.g., z/OS, mainframe operations)
Strong background in Incident, Problem, and Change Management, including RCA
Experience managing SLAs, KPIs, escalations, and customer expectations
Ability to work closely with Delivery Partners and crossfunctional technical teams (including SREs)
Strong customerfacing skills with direct and ongoing client interaction
Proven people leadership skills, fostering team performance and development

Preferred Skills and Experience

Bachelor's degree in Computer Science, Engineering, or related field
Certifications such as ITIL, PMP, or Six Sigma
Exposure to automation, AIOps, or continuous improvement initiatives

Being You

The Kyn in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don't meet every requirement, we encourage you to apply. We believe in growth, and we're excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging - being a valued, respected, trusted member of the team - is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That's The Kyndryl Way.

What You Can Expect

Your career with us isn't just a job-it's an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health-because we know that when you feel your best, you do your best.

From your very first day, you'll dive into impactful work that powers the systems our customers rely on every day. You won't just contribute-you'll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.

We're here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you'll have everything you need to thrive and evolve. You'll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities-from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you'll be part of a culture that values empathy, restless learning, and a devotion to shared success.

We want you to thrive here-and we're committed to helping you do just that. Ready to make an impact Join us and help shape what's next.

Get Referred!

If you know someone that works at Kyndryl, when asked How Did You Hear About Us during the application process, select Employee Referral and enter your contact's Kyndryl email address.

Delivery Manager - Mainframe

Sr. Global IT Service Delivery Manager I