Successful candidates need to be comfortable with working on weekends, and rotation shifts as and when required.

Key Responsibilities:

Manage critical production incidents in collaboration with Users and Ops teams, ensuring minimal impact to business operations, especially payment processing. Provide immediate workarounds to avoid delays and ensure service continuity.
Collaborate with multiple application, interface, and infrastructure teams (onshore/offshore) to triage, track, and resolve production issues across complex environments.
Debug and analyze application/system failures, perform RCA using structured techniques, and work with development teams to implement permanent fixes while providing interim solutions.
Track and manage production incidents via tools such as DCon and JIRA, ensuring timely updates, proper escalation, and closure within defined SLAs.
Actively participate in release cycles, including deployment activities, post-release verification, and health checks to ensure zero disruption to services.
Lead and support End-of-Life (EOL) upgrades, ensuring successful UAT validation and smooth production deployment of application and infrastructure upgrades.
Any other ad-hoc duties as assigned by supervisors

Contribute to infra-level activities such as:

JBoss / WebSphere patching and upgrades
Oracle DB patching and upgrades
OS upgrades and maintenance
Platform migrations (e.g., VPC → VIC, VPC → OCP)
Drive initiatives to reduce operational toil through automation, performance tuning, and process optimization to improve system reliability and efficiency.
Continuously monitor system health (availability, latency, throughput, batch processing) and act on alerts promptly design and implement new alerting mechanisms where necessary.
Ensure smooth execution of BOD/EOD batch jobs, proactively resolving job failures and preventing transaction loss. Perform reconciliation checks post-processing to ensure payment integrity.
Work closely with Ops teams to recover impacted payments due to system or infrastructure failures, ensuring minimal financial and operational impact.
Manage and execute DR drills(quarterly/annually) in coordination with dependent systems to validate business continuity readiness.
Support business users with data extraction requests for audit and regulatory purposes, ensuring accuracy and compliance.
Provide regular updates on production health, incident status, and risk to stakeholders, including management and business users escalate issues proactively when required.
Conduct periodic reviews of open issues with stakeholders, ensuring timely closure within SLA commitments.
Maintain detailed documentation of production incidents, solutions, and known errors build and contribute to knowledge base repositories.
Deliver KT sessions for new applications, processes, and team members to ensure smooth onboarding and capability building.
Liaise with external infrastructure providers (e.g., IBM teams) to resolve issues related to WebSphere, Oracle, and UNIX servers.
Manage multiple priorities effectively, coordinate deliverables, and adapt quickly to changing business needs while meeting timelines
Any other ad-hoc duties as assigned by supervisors

Requirement:

Around 8+ years of experience and above
Bachelor's degree in engineering / computer science / information technology or related field.

Interested applicants, please email your resume to Douglas Tan Yu Feng

Email: [HIDDEN TEXT]

CEI Reg No: R26160004

EA Licence No: 99C4599

Recruit Express Pte Ltd

contract application support analyst (weekends, shift) IDO