Key Responsibilities

Enhance client knowledge through analytics, segmentation and database insights
Extract, analyse and consolidate relevant data sets providing weekly reports as business require, including contact occasion performance, boutique appointment performance
Consolidate a monthly CRM overview for management with key client performance highlighting challenges, gaps that require immediate action plans
Build an analytics roadmaps that supports retail e-business growth
Ensure strict client data security, compliance and confidentiality

Develop a strong understanding of the market context and consumer behavior in close collaboration with Richemont Marketing Services
Build and coordinate the regional CRM program aligned with HQ guidelines
Deploy and monitor CRM programs for all client segments using defined tools and KPIs
Ensure an integrated, consumer centric approach across every touch point
Serve as the main contact for partnership proposals, evaluating ROI and relevance

Leader regional rollouts of new digital features, tools and system improvements
Act as the liason between CRC and fulfillment teams to ensure flawless order processing and system accuracy

The Exceptional Skills We Are Looking For

University graduate
6+ years of experience in CRM
Ability to Extract & Enhance client knowledge through analytics, segmentation and database insights
Excellent communication, presentation and cross functional leadership abilities
Ability to pivot & act creatively with a solution-oriented mindset to support business needs
Highly organised, detail oriented and able to manage multiple priorities
Strong understanding of client behavior, luxury service and market dynamics
Proven ability to build and execute strategy with measurable impact

SCOPE

Geographical Area: Southeast Asia & Oceania

Team Management: Direct management of 1 team member

Client & E-Business Manager, SEAO