Date: 11 Jun 2026

Service Line / Portfolios: Finance Support

Location:

Kuala Lumpur, MY

Title: : Assistant Manager - Client to Cash (CTC) - Alternative Delivery Model

Are you ready to unleash your potential

At Deloitte, our purpose is to make an impact that matters for our clients, our people, and the communities we serve.

We believe we have a responsibility to be a force for good, and WorldImpact is our portfolio of initiatives focused on making a tangible impact on society's biggest challenges and creating a better future. We strive to advise clients on how to deliver purpose-led growth and embed more equitable, inclusive as well as sustainable business practices.

Hence, we seek talented individuals driven to excel and innovate, working together to achieve our shared goals.

We are committed to creating positive work experiences that foster a culture of respect and inclusion, where diverse perspectives are celebrated, and everyone is recognised for their contributions.

Ready to unleash your potential with us Join the winning team now!

Work you'll do

The Global ADM (Alternative Delivery Model) Management team is responsible for posting and maintaining personnel records, uploading and verifying time entries, reconciling invoices related to ADM resources in the S4 system, recording the posting of invoices, releasing the accruals for posted invoices and performing a periodic reconciliation of the accrual accounts. This team is also responsible for maintaining all the necessary tables and mappings required for this process to operate and flow. The team coordinates with and supports Finance teams in different geographies to reconcile and report ADM services, as well as the Delivery Centers, internal technology teams, Interfirm and PTP.

The Key Job Responsibilities Include The Following

Managing team quality and controls to ensure accuracy and efficiency.
Liaison between technology and finance, as the subject matter expert on ADM processes and impacts, to ensure systems and methods are correct and produce accurate results.
Collaborate with Business Controllers and Leaders to understand their business model and assist in ensuring appropriate data is implemented in the system.
Lead, coordinate and implement new or improved standardized processes.
Guide team in the documenting and monitoring of internal controls, process improvements, and educating various stakeholders.
Perform complex ad hoc queries for the team and stakeholders.
Support team members to deliver exceptional service to clients.
Maintain accountability for reporting and daily work planning.
Demonstrate appropriate understanding / working knowledge of accounting principles and internal controls and apply them.
Effectively communicate and manage the stakeholders of the process.
Identify inefficiencies in the processes or areas of risk and work with management to establish new controls and reporting solutions.
Demonstrate understanding of business processes, system validations, and related standards and best practices.
Conduct performance appraisal reviews for assigned counselees.

Your role as a leader

At Deloitte, We Believe In The Importance Of Empowering Our People To Be Leaders At All Levels. We Connect Our Purpose And Shared Values To Identify Issues As Well As To Make An Impact That Matters To Our Clients, People And The Communities. Additionally, Associates / Analysts / Consultants Across Our Firm Are Expected To

Demonstrate a strong commitment to personal learning and development.
Understand how our daily work contributes to the priorities of the team and business.
Understand the set expectations and demonstrate accountability in keeping personal performance on track.
Actively focus on developing effective communications and relationship-building skills with stakeholders, clients and team.
Demonstrate an appreciation for working with others.
Understand what is fundamental to Deloitte's success as a business.
Demonstrate integrity and an awareness of strengths, differences, and personal impact.
Develop their understanding of Deloitte and offer a fresh perspective.

Qualifications And Experience Required

B.Com/M.Com
CA Inter/CWA Inter
MBA Finance

Preferred

8 to 10 years of relevant finance experience, preferably in a professional services firm.
Understanding of SAP and other financial applications
Good knowledge of Revenue and Cost flow, and their postings
Good knowledge on the Microsoft Office Suite
Knowledge of general accounting procedures is required
Proficiency in data analysis and management
Strong and proactive oral and written communication skills
Outstanding attention to detail and adherence to deadlines
Ability to work in a dynamic environment that requires critical thinking, analytical skills, strong process knowledge and ownership, and a keen sense of quality service to clients (internal)
Must have exposure to working with Senior Leadership in the current role.
Manages self and others to provide exceptional client service by responding with a sense of urgency, practicality, accountability, and integrity
Exhibits enthusiasm, positive professional attitude, integrity, reliability, and leadership
Leads by example; actively listens; respects the opinions and perspectives of others; demonstrates strong personal commitment to others; clearly states thoughts, ideas, and expectations

Due to volume of applications, we regret only shortlisted candidates will be notified. Candidates will only be contacted by authorized Deloitte Recruiters via firm's business contact number or business email address.

Requisition ID: 114850

In Malaysia, the services are provided by Deloitte and other related entities in Malaysia (Deloitte in Malaysia), which are affiliates of Deloitte Southeast Asia Ltd. Deloitte Southeast Asia Ltd is a member firm of Deloitte Touche Tohmatsu Limited. Deloitte in Malaysia, which is within the Deloitte Network, is the entity that is providing this Website.

DRSC GFS Assistant Manager, Client to Cash (CTC) - Alternative Delivery Model