Microsoft Excel, UAT System testing, Digital campaign management, Project management, Powerpoint, Data statistical skills, Customer marketing

"Reporting & Analytics", Trainer, Call Centre, Mandarin, Cantonese, Management Skill, "Contact Center Operations", "BPO Operations", "Team Management", "People Leadership", "Operations Management", "Voice Support", "Chat Support", "Email Support", "Customer Service", "Service Delivery", "Service Level Management", "SLA Management", "KPI Management", "Queue Management", "Real-Time Management", "Workforce Management", "WFM", "Roster Management", "Intraday Management", "Schedule Adherence", "Occupancy Management", "Shrinkage Management", "AHT", "Average Handle Time", "FCR", "First Contact Resolution", "CSAT", "Customer Satisfaction", "NPS", "Quality Management", "Abandonment Rate", "Contact Center Metrics", "Performance Management", "Coaching", "Mentoring", "Team Development", "Performance Appraisal", "Escalation Management", "Incident Management", "Root Cause Analysis", "RCA", "CAPA", "Kaizen", "Continuous Improvement", "Process Improvement", "SOP Development", "Operational Governance", "Stakeholder Management", "Client Management", "MIS Reporting", "Data Analysis", "CRM", "Telephony Systems", "Workforce Planning", "Conflict Resolution", "Hiring Management", "Attrition Management", "Absenteeism Management", "Information Security", "Data Privacy", "Audit Compliance", "Risk Management", "Microsoft Office", "Google Workspace", "Leadership", "Operational Excellence", "Customer Experience Management", "24/7 Operations Management"

Data Analytics, Oracle, Salesforce, Adobe

Power Bi, Microsoft Office, Excel, Salesforce, Powerpoint

Microsoft Excel, training record systems, Part 145 requirements, AS9110 9120 Quality Management Systems

Scorm, Adobe Captivate, Multimedia production, WCAG AA, accessibility compliance, Rise, Analytics, video animations, Articulate Storyline, xAPI, interactive elements, LMS reporting

Microsoft Excel

Business Requirements Analysis, Microsoft Excel, Business Acumen, Data Analysis, Contract Management, Agility tools, Cost modelling, Performance Tracking, Digital Fluency, Contract Creation, Product and market intelligence, Technology development lifecycle, Agility core practices, Data interpretation, Negotiation planning and preparation, Value creation and management, Supplier Performance Management, Category spend profiling, Negotiating, Supplier Relationship Management, Category Strategy, Analytical Thinking