Google Cloud Platform, Defect Tracking, PostgreSQL, Spring Boot, Tableau, Itil, Microservices, React, Incident Management, Web Application Architecture, MongoDB, reconciliation processes, data integrity principles, data validation techniques, reporting and data visualisation tools

process reengineering , SAP, Uipath, Alteryx, Rpa, Power Bi, Erp, Tableau, Automation Tools, Excel Macros, Excel, Oracle, finance operations processes, Analytical Skills, data visualization tools, Process Mapping, Lean Six Sigma methodologies, finance systems

Power Bi, advanced Excel, Tableau, financial reporting frameworks, IFRS17, Expense Management, OFSG, TEV management reporting

Java, Node.js, Jira, Angular, Git, React, Jmeter, Typescript, Confluence, Gcp, React Native, Selenium, Flutter, Azure, AWS, Playwright, MAUI, Next.js

"Reporting & Analytics", Trainer, Call Centre, Mandarin, Cantonese, Management Skill, "Contact Center Operations", "BPO Operations", "Team Management", "People Leadership", "Operations Management", "Voice Support", "Chat Support", "Email Support", "Customer Service", "Service Delivery", "Service Level Management", "SLA Management", "KPI Management", "Queue Management", "Real-Time Management", "Workforce Management", "WFM", "Roster Management", "Intraday Management", "Schedule Adherence", "Occupancy Management", "Shrinkage Management", "AHT", "Average Handle Time", "FCR", "First Contact Resolution", "CSAT", "Customer Satisfaction", "NPS", "Quality Management", "Abandonment Rate", "Contact Center Metrics", "Performance Management", "Coaching", "Mentoring", "Team Development", "Performance Appraisal", "Escalation Management", "Incident Management", "Root Cause Analysis", "RCA", "CAPA", "Kaizen", "Continuous Improvement", "Process Improvement", "SOP Development", "Operational Governance", "Stakeholder Management", "Client Management", "MIS Reporting", "Data Analysis", "CRM", "Telephony Systems", "Workforce Planning", "Conflict Resolution", "Hiring Management", "Attrition Management", "Absenteeism Management", "Information Security", "Data Privacy", "Audit Compliance", "Risk Management", "Microsoft Office", "Google Workspace", "Leadership", "Operational Excellence", "Customer Experience Management", "24/7 Operations Management"

Identity Access Management, Cloud Security, Soc, Iso 27001, Gcp, Iam, Siem, Azure, AWS, Bank Negara Malaysia BNM RMiT, SOAR, Malaysia PDPA 2010, Risk Compliance Governance, Bursa Malaysia industry compliance requirements, Network Endpoint Zero Trust Security, Incident Response Threat Management, managed security services, nist

Aws Services, PostgreSQL, Prometheus, Kafka, Networking And Security, Grafana, Redis, Rabbitmq, Terraform, Docker, MongoDB, Kubernetes, Argo Workflows, CICD technology, Loki, VictoriaMetrics, Tempo, OpenTelemetry, Vector, ArgoCD

Bi Tools, Power Bi, Tableau, Excel, Digital Marketing, Inventory Management, Order Fulfillment, B2B platforms, e-commerce platforms

It Service Management, Identity Access Management, Microsoft Intune, Devops, Windows Active Directory, Itil, RADIUS Management, Microsoft Entra ID, Cobit, NIST CSF, Directory Authentication

T-sql, PostgreSQL, Data Warehousing, Windows, Informatica, Autosys, Itil, Sql, Linux, DataStage, Azure, data pipelines, HDInsight, Synapse