Our client is a leading global fund administrator supporting many of the world's largest hedge funds, private markets managers and alternative investment firms. With a strong global operating platform and a reputation for delivering complex fund solutions, they continue to invest in senior talent to support strategic client relationships across Asia.

Key Responsibilities

Serve as the senior relationship lead for a portfolio of hedge fund and alternative investment clients
Manage and deepen relationships with C-suite stakeholders, founders, COOs, CFOs and operational decision-makers
Act as the strategic bridge between clients and internal operational teams across fund accounting, operations and investor services
Drive client satisfaction, retention and account growth through proactive engagement and problem resolution
Oversee complex client escalations and develop action plans to improve service delivery outcomes
Review client profitability, operational risks and service models while balancing both client and business objectives
Partner closely with business development teams on client onboarding, new launches and additional service opportunities
Lead and mentor a team of Relationship Managers while contributing to broader regional client service initiatives
Participate in strategic projects, operational enhancements and cross-functional stakeholder management across global offices

Experience

Approximately 15+ years of experience within hedge funds, fund administration or alternative investment operations
Strong technical understanding of fund accounting and fund operations, coupled with proven client-facing experience
Experience managing sophisticated hedge fund clients across multiple fund strategies, including multi-strategy, long/short and private credit
Demonstrated ability to handle complex client situations, navigate competing priorities and operate effectively in a demanding environment
Prior people management experience with the ability to lead, coach and develop high-performing teams
Strong commercial mindset with the ability to identify opportunities for account expansion and additional project work
Comfortable working within a fast-paced, high-accountability environment and travelling periodically for client engagements

Application Process

Interested candidates should submit their resume to Jun Leong at [HIDDEN TEXT], quoting the job title. Only shortlisted candidates will be contacted.

License No: 24S2395

Registration No: R1874438

SVP, Client Services (Hedge Funds)