Job Purpose

Responsible for overseeing the overall daily operations of the golf club to ensure smooth, efficient, and high-quality service delivery. The role ensures all operational departments function effectively, comply with SOPs, and meet organizational standards, guest satisfaction, and KPI targets.

Direct Reporting Departments

Facilities Maintenance
Housekeeping
Security
Golf Course Maintenance

Key Responsibilities

1. Overall Operations Management

Supervise and coordinate all operational departments within the golf club.
Ensure all club facilities, services, and grounds are well maintained and fully operational.
Monitor daily operations to ensure efficiency, service quality, and guest satisfaction.
Resolve operational issues promptly to minimize disruption to club activities.

2. Facilities & Infrastructure Management

Oversee maintenance of club buildings, utilities, and facilities.
Ensure preventive maintenance schedules are implemented and followed.
Coordinate with contractors and service providers for repairs and upgrades.

3. Housekeeping Management

Ensure cleanliness and hygiene standards are consistently maintained across the clubhouse and facilities.
Monitor housekeeping schedules and performance.
Maintain high standards of presentation for all guest areas.

4. Security Management

Ensure safety and security of members, guests, staff, and club property.
Oversee security operations, patrols, and access control.
Coordinate incident reporting and emergency response procedures.

5. Golf Course Maintenance

Ensure golf course conditions (greens, fairways, bunkers, landscaping) meet club standards.
Work closely with the Course Superintendent/Head of Maintenance team.
Monitor irrigation, fertilization, and turf maintenance programs.

6. Planning & Budget Control

Assist in preparing operational budgets and control operational expenses.
Ensure efficient use of resources across all departments.
Support long-term planning for facility improvements and upgrades.

7. People Management

Supervise department heads and ensure effective team performance.
Conduct performance reviews, coaching, and staff development.
Manage manpower planning, scheduling, and discipline.

8. Compliance, Safety & Risk Management

Ensure compliance with club policies, SOPs, and statutory regulations.
Work closely with ESH/HR on safety, health, and environmental requirements.
Ensure emergency preparedness and risk mitigation procedures are in place.

9. Reporting

Prepare and present operational reports to senior management.
Provide recommendations for operational improvements and cost efficiency.

Requirements

Bachelor's degree in business management, Hospitality, Facility Management, or related field.
Minimum 5–8 years of experience in operations, preferably in golf club, resort, or hospitality industry.
Strong leadership and team management skills.
Good understanding of facility maintenance and grounds management.

Strong problem-solving, communication, and decision-making skills.

Proficiency with Microsoft Office
Strong organizational and communication skills
Strong ability to multitask
Comfort working with multiple groups within business

Operations Manager