requirement gathering, vendor relationship management, project management, documentation for contact centre staff, financial reporting, contact centre management, system enhancement planning, Budget Management

Coupa, ESG assessment framework, Sourcing negotiations, Procurement standard operating procedures, Due Diligence, Market analyses, Vendor Selection, Outsourcing Management procedures, Contracting, Category Management, Procurement policies, Vendor consolidation, Procure-to-Pay systems, eAuctions

Strategy Development, user-centred design methodologies, Analytical Ability, New Business Development, partnerships, multi-stakeholder partnerships, market research analysis, Account Management

Excel, Reporting Tools, commercial analysis, Stakeholder Management, Financial Modelling, Forecasting, Financial Planning, commercial finance, Business Operations

Problem-solving skills, Project management, Stakeholder Management

Analytical Thinking, Project management, Budget Management, Problem Solving, Stakeholder Management

Talent Development, project management, Stakeholder Engagement, early talent strategy design, programme evaluation

Change management, Learning technologies, Facilitating learning engagements, Digital learning platforms, Stakeholder Engagement

policy development , Stakeholder Engagement, Digitisation, Project Management, Operational Process Design, Compliance Management, Data Analysis, Business Process Re-Engineering, Reporting, Technology Integration