accounting, problem-solving skills, Communication Skills, Finance

UAT processes, BNM regulatory frameworks, System Implementation, Shariah principles, System testing methodologies, Product rules, Takaful models, Microsoft Office Suite

project management software , Negotiation, Risk Assessment, Resource Allocation, Project Management, Budget Management, Stakeholder Management, Microsoft Office Suite

Power Bi, advanced Excel, Tableau, financial reporting frameworks, IFRS17, Expense Management, OFSG, TEV management reporting

Power Bi, Microsoft Office, automation, AI tools, Resource Management, Commercial Awareness, consulting operations, data-driven decision-making, RM systems, Workforce Planning, problem-solving skills, capacity reporting

UAT processes, BNM regulatory frameworks, System testing methodologies, System Implementation, Shariah principles, Product rules, Takaful models, Microsoft Office Suite

process reengineering , SAP, Uipath, Alteryx, Rpa, Power Bi, Erp, Tableau, Automation Tools, Excel Macros, Excel, Oracle, finance operations processes, Analytical Skills, data visualization tools, Process Mapping, Lean Six Sigma methodologies, finance systems

"Reporting & Analytics", Trainer, Call Centre, Mandarin, Cantonese, Management Skill, "Contact Center Operations", "BPO Operations", "Team Management", "People Leadership", "Operations Management", "Voice Support", "Chat Support", "Email Support", "Customer Service", "Service Delivery", "Service Level Management", "SLA Management", "KPI Management", "Queue Management", "Real-Time Management", "Workforce Management", "WFM", "Roster Management", "Intraday Management", "Schedule Adherence", "Occupancy Management", "Shrinkage Management", "AHT", "Average Handle Time", "FCR", "First Contact Resolution", "CSAT", "Customer Satisfaction", "NPS", "Quality Management", "Abandonment Rate", "Contact Center Metrics", "Performance Management", "Coaching", "Mentoring", "Team Development", "Performance Appraisal", "Escalation Management", "Incident Management", "Root Cause Analysis", "RCA", "CAPA", "Kaizen", "Continuous Improvement", "Process Improvement", "SOP Development", "Operational Governance", "Stakeholder Management", "Client Management", "MIS Reporting", "Data Analysis", "CRM", "Telephony Systems", "Workforce Planning", "Conflict Resolution", "Hiring Management", "Attrition Management", "Absenteeism Management", "Information Security", "Data Privacy", "Audit Compliance", "Risk Management", "Microsoft Office", "Google Workspace", "Leadership", "Operational Excellence", "Customer Experience Management", "24/7 Operations Management"

SAP, Advanced Excel, Qlikview, Economics, Ms Office Suite, Accounting, Finance, Jde