COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The family-like atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together - building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities - all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

This position is for Office of Integrated Information Technology Services (IITS).
Team Leadership & Development
- Recruit, lead, synergise, nurture and motivate a team of software developers/engineers working on different technical platforms to foster a culture of innovation, collaboration, continuous learning and improvement.
- Set goals/targets for team, drive action plans to closure, and spearhead the on-time and onbudget delivery of high-quality enterprise digital solutions.
- Provide hands-on technical guidance and mentorship for team members, including career planning and development.
Technology Planning
- Assist supervisor in strategic planning and budgeting to support overall business objectives.
- Develop and implement technical development strategies and roadmaps, including conducting reviews to gather user feedback, to enhance user experience and digital solution performance.
- Stay abreast of industry trends and emerging technologies across various platforms to recommend, plan and drive technology innovation, adoption and optimisations.
Development Standards, Practices & Processes
- Define and enforce application security, integration and usability standards for on-premise and cloud-hosted solutions to ensure secure, seamless integration and compatibility across different technical platforms.
- Establish and drive continuous improvement in technical design and development standards, practices and processes (including tools and templates) to improve efficiency and quality.
Stakeholder Collaboration
- Collaborate with cross-functional teams, including project managers, business analysts, users and other stakeholders, to translate requirements into technical design and implementation, considering implications across various technical platforms.
- Form good user relations and cultivate trust among users and team members.
- Ensure prompt and efficient support services for users, including request and issue management.
Outsourcing & Vendor Management
- End-to-end management of vendors, including contract management.
- Monitor and analyse key performance indicators and risks, ensuring that proposed technical solutions are sound, defined service levels and schedules are met with satisfaction.

QUALIFICATIONS

Bachelor's Degree in IT, Computer Science / Engineering, or a related field.
Minimum 10 years of proven experience in leading and managing software development / engineering teams in a fast-paced and dynamic environment.
Strong technical background with expertise in software development methodologies, cloud technologies, secure and scalable architecture design. Extensive hands-on experience in SAP (e.g. BTP), PeopleSoft, Azure (e.g. .NET), and / or Low/No-Code (e.g. OutSystems) development platforms.
Excellent leadership, organisational and communication skills to effectively collaborate with internal and external stakeholders.
Proficiency in project, outsourcing / vendor and contract management.
Detail and quality oriented with a driven mindset and initiative to make things happen.
Ability to provide a balanced view of a problem situation, a clear thinker and good problem solver to guide the team to analyse and simplify complex issues and provide effective solutions.

OTHER INFORMATION

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Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.

Please note that your application will be sent to and reviewed by the direct employer - Singapore Management University

Head, Software Design & Development (Enterprise Information Systems), IITS