IT Business Analyst
Business Requirements Gathering & Process Analysis
Stakeholder Management & Solution Delivery
User Stories, UAT & Digital Application Projects
Government project

Job Scope:

Gather, analyse, and document business requirements from stakeholders
Facilitate workshops, meetings, and discussions to understand business needs and objectives
Analyse current business processes and identify opportunities for improvement and optimisation
Prepare business requirement documents (BRD), user stories, process flows, use cases, and functional specifications
Work closely with developers, testers, project managers, and business users throughout project implementation
Support solution design, system testing, User Acceptance Testing (UAT), and implementation activities
Track issues, risks, dependencies, and change requests to ensure smooth project delivery
Generate reports, dashboards, and analysis to support business decisions
Ensure project deliverables align with business objectives, timelines, and compliance requirements
Any other ad-hoc duties as assigned

Requirements:

Degree/Diploma in Business, Information Technology, Computer Science, or related discipline
Minimum 3 years of experience as a Business Analyst or in a similar role
Experience in requirements gathering, process mapping, and documenting user stories/use cases for transactional or customer-facing systems
Strong communication and stakeholder management skills with the ability to collaborate across business and technical teams
Strong analytical, problem-solving, and documentation skills
Ability to work independently and manage multiple priorities effectively
Exposure to Agile methodologies (Scrum/Kanban) and tools such as Jira, Confluence, and ServiceNow is preferred
Familiarity with mobile application projects, UX/UI collaboration, and customer journey design for digital platforms is advantageous

Other Information:

Location: CBD
Working Hours: 5 Days, Office Hour

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Yoong Poh Feng
EA License | 14C7092
EA Registration Number | R1105076

IT Business Analyst (Public Sector Projects)