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Role Overview

We are seeking a hands-on and experienced operations professional to lead and support our operations and case management function.

This role is suited for candidates with strong insurance brokerage operations experience who are comfortable managing complex cases while overseeing day-to-day operational workflows. The successful candidate will work closely with consultants, internal and external stakeholders to ensure efficient case management and high service standards.

Key Responsibilities

Oversee end-to-end case management and operational processes for insurance applications and servicing
Monitor and manage operational workflows, tu

Senior Case Manager / Operations Team Lead (HNW Insurance Brokerage)