What You'll Do:

Monitor the performance of all ICX frontline and identify areas of improvement.
Identify individual and team training needs.
Act as a consultant to sales reps/agents and provide helpful advice on coping with job-related challenges. Develop a relationship with the ICX teams that makes it easy to communicate their ideas and issues they are facing.
Design coaching approach leveraging different learning strategies and sales techniques
Design and empower team to deliver refresher modules, workshops, and other initiatives to improve sales skills and knowledge.
Has to play a key role working with operations and delivery to understand business needs and apply relevant techniques to deliver quantifiable improvements.
Set annual learning and development objectives for the sales team.
Evaluate employees performance after coaching interventions.
Research and implement industry best practices for sales returns.
Establish training needs by observing sales encounters, studying sales performance and reports.
Stay up to date with the new market trends and demands of a corporate sales environment.
Must continue to be well-versed in and knowledgeable of all products and services, procedures, and policies.
Updates own role and leadership knowledge and skills by participating in educational opportunities.
Coach sales coaches to expand customer value propositions through utilization of self-service options, improved technical knowledge/support and resolution of customer issues/requests.
Manage a team sales coaches, providing leadership, mentorship, and guidance.
Ensure that all regions are aligned on global strategy to be able to execute and deliver at the same pace and standards

What You Need to Succeed:

Work experience as a Sales Coach and managing a team of sales coaches
Strong leadership presence and passion for leading quality and training teams and implementing processes across the globe
Familiarity with role-playing activities and e-learning platforms
Experience in implementing improvement projects using Six Sigma, Lean and / or other quality tools.
Strong leadership and management skills, with experience managing teams of professionals across the organization.
Hands-on experience creating presentations (e.g., videos or slides)
Problem-solving skills
Professional certifications in sales training like Certified Inside Sales Professional (CISP), Certified Sales & Marketing Professional will be preferred.
Excellent communication, presentation, and facilitation skills with strong analytical skills along with the ability to use data to make informed decisions.

Senior Manager - Process Improvement

Senior Manager, Sales Coaching