About The Role

Grocery & Retail (GR) is a fast-growing business within Uber Eats that enables consumers to get just about anything delivered through the Uber Eats app. And GR Taiwan is a strategically important and successful market for UberEats globally.

As a Senior Strategy & Operations Manager, you will play a pivotal role in shaping and executing strategies that drive consumer growth and deepen merchant partnerships. You'll work closely with key merchants to co-develop initiatives that enhance selection, pricing, and consumer experience, ensuring both sides of the marketplace grow sustainably. You will also guide the formulation and execution of strategies across acquisition, engagement, and retention, leveraging insights from consumer journeys and optimizing in-app browsing experiences.

This role offers a unique opportunity to collaborate with regional and global cross-functional teams, while working directly with merchants to bring impactful, data-driven campaigns to life. The right candidate will be analytical, excellent in planning and execution, skilled in project management, passionate about what you do, and ready to roll up sleeves anytime.

What You'll Do

Strategy development: Shape and execute the consumer growth strategy for GR Taiwan by deriving actionable insights and providing recommendations to drive user and merchant growth
Consumer lifecycle management: Manage consumer lifecycle across user acquisition and retention, and improve user engagement by leveraging a variety of levers
Analytics & Insights: Track and evaluate key metrics, providing actionable insights to management team regarding user health, campaign plan and communication strategies
Merchant collaboration: Partner closely with key merchants to identify joint opportunities for growth, co-design campaigns, and optimize merchandising strategies that elevate both consumer engagement and merchant performance
Team and stakeholder management: Orchestrate and bring together the work of a wide range of cross-functional stakeholders, including local Operations, Strategy & Planning, Marketing, PR, Legal and global Operations, Product, Merchandising team

What You'll Need

6+ years of experience in data-driven marketing, digital marketing, strategy consulting, CRM and/or operational roles; preferably in eCommerce, B2C internet apps, retail, CPG industries
A team player who doesn't mind rolling up your sleeves to do the day-to-day work
Excellent in presentation and verbal/written communication
Strong organization, planning and project management skills
Google office proficiency
English Fluency, reading, written and spoken
BA or BS

Preferred Qualifications

MBA
SQL

Ready to Ride

This isn't the kind of place where you follow a playbook - it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves - we'd love to hear from you.

You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.

Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

Senior Strategy & Operations Manager - Consumer Growth, Retail Taiwan