Functional Business Analyst / Project Manager

Important Information

Location: Singapore

Functional Business Analysis:

Requirements Analysis & Elicitation:
Collaborate with BU Specialists to elicit and review business requirements
Analyze and document the to be business and operations processes based on the agreed requirements and/or function points, perform impact assessment
Responsible to analyse and define detailed functional and non-functional requirements based on business requirements
Monitor and manage risks/issues related to requirements and scope creep
Transition functional and non-functional requirements to System Analysts, and ensure a clear and complete understanding of the requirements
Collaborate with System Analyst to validate traceability from functional specifications to business requirements
Write business functional release notes and contribute to deployment plan
Collaborate with GIS to ensure non-functional requirements effectively incorporate security requirements

Define the project plan and schedule with Technology Delivery team, Product vendors and users
Track the tasks closely and report the status to program manager and other stakeholders
Conduct Weekly Project Status Review and Fortnightly PWC meetings
Monitor the project tasks and help the team to remove impediments
Project closure with necessary artifacts
Responsible for the quality, scope, timeline, effort (co-related to estimation, CR's, complexity), resources (includes Business, Contractor, Vendor Professional Services resources as well as Operations)
Develop and execute the overall project plan and analyse project proposals which impact the schedule and budget variance which in turn contribute to meeting the overall objectives of the Programme
Identify and schedule Programme & Project/Workstream deliverables, milestones and required activities and tasks. Understand interdependencies between Technology, Operations and Business needs.
Work hand in hand with Business Project Managers and Technical Delivery Managers to manage stakeholders and relationships - e.g. escalation, expectation, conflict, scope changes, etc. Ensure teams work in a collaborative environment

Manage all changes to the agreed scope of work. Review and assess all changes and impact to timeline and ensure all changes are approved by Programme Steering Committee (PSC) or appropriate Governance forum(s), including any Design Authority, Product Committee or similar Post go-live:

Facilitate/provide Train the Trainer on application enhancements
Maintain up to date knowledge base related to application features and processes (subject matter expertise)

Testing & Scope Management:

Work with Test Manager and Tester to translate business requirements into system integration test scenarios
Clarify test findings escalated by Test Manager and classify the findings accordingly (either as a defect or change request)
Perform impact assessment and estimation for Project Change Request
Work with Test Manager to review test plan and functional test scope

Project Management:

Prepare Investment Approval requests and manage approval of Programme(s). Organise and facilitate PSC meetings, chair Project
Working Group (PWG) meetings, including attendees from all required countries across the Region
Risk and Issue Management: Manage the overall Programme risk profile, track risk aging, work-through escalations, change governance and related issues. Implement the risk mitigation plans
Process Adherence: Partner with relevant stakeholders in ensuring that the system development methodology (SDLC) is adhered, and the relevant artefacts are delivered on time with quality, in adherence to the development methodology/approach
Measure, monitor and report progress to stakeholders at various levels of organisation across the enterprise with the right quality and consistency in content. Implement Project & Programme communication plans and review status reports prepared by Project personnel and modify schedules or plans as required
Planning and managing the process with all key stakeholders to identify requirements for new projects and to manage the process up to the delivery of a project investment proposal to the Investment Committee

Essential:

At least 10 years of experience in banking, financial services or Insurance industries
Strong business domain knowledge in retail banking and financial services
Must have strong project management experience in technology projects involving key customer assisted channels like Operations, Contact Centre, etc
Able to perform dual role as project manager and functional business analyst
Experience in managing the projects involving Operations, Contact Centre, & other key banking platforms
Strong experience in process re-engineering in the areas of customer touchpoints
Retail product knowledge e.g. CASA, Loans (Secured/Unsecured)
Strategic forward-thinking approach to challenges with outstanding communications, influencing, negotiating and persuasion skills
Familiar with change management processes and project management fundamentals
Experience in industry project (CTS Lite, EDP) which is about Singapore Cheque clearing for SGD & USD.
Candidates having this domain knowledge and experience in doing Industry level regulatory projects with MAS in cheques will be preferred
Able to perform dual role as project manager and functional business analyst

About Encora

Encora is a global company that offers Software and Digital Engineering solutions. Our practices include Cloud Services, Product Engineering & Application Modernization, Data & Analytics, Digital Experience & Design Services, DevSecOps, Cybersecurity, Quality Engineering, AI & LLM Engineering, among others.

At Encora, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality