At #TeamCPF, you're not just joining a team you are embracing a culture of excellence, collaboration, and meaningful impact. You will play a pivotal role in empowering over 4 million members to secure their retirement, healthcare, housing needs and better navigate life's uncertainties.

We thrive on sharp minds and insightful decisions. Your ability to analyse and think critically isn't just valued it's essential. Every choice you make contributes to our collective success.

Collaboration is our way of life. We believe in the power of effective partnerships and seamless communications across teams. Together, we amplify each other's strengths and achieve remarkable results.

Our learning never stops. We encourage your inquisitiveness and courage to embrace new challenges head-on. Your agility, readiness to challenge conventions, embrace of data-driven strategies, dedication to learning and applying new skills fuels our innovation and progress.

At the core of everything we do lies a genuine desire to make a difference. We serve our community and support each other with compassion, empathy, and unwavering dedications. Every action we take is guided by a deep sense of purpose and a commitment to those we serve.

Join us at #TeamCPF! Together, let's redefine possibilities and leave a legacy that echoes for generations.

What you will be working on

In this role, you will:

Formulate operational policies and processes for CPF contributions by employers and platform operators.
Administer contribution schemes and CPF liabilities related to employers and platform operators, ensuring accuracy and compliance with regulatory requirements.
Implement contribution policy and rate changes, coordinating with internal teams and external stakeholders as needed.
Review policies and legislative issues or changes in collaboration with Policy and Legal colleagues, ensuring alignment with organisational objectives and regulatory standards.
Handle correspondences and manage appeals related to CPF contributions, providing timely and accurate responses and resolutions.
Monitor and evaluate the effectiveness of operational policies and processes, making recommendations for improvements as needed.

What we are looking for

We value the diverse talents and experiences that each individual brings to the table. While mastery of every requirement may not be necessary, familiarity and expertise in some of the following areas will position you for success within this team.

Relevant experience in formulating and implementing operational policies and processes in a regulatory environment.
Experience in handling correspondences and managing appeals.
Experience in driving continuous process improvement initiatives, including leading system enhancements, reviewing operational policies, and implementing changes for increased efficiency.
Experience in leading teams and collaborating with others to achieve common goals.
Knowledge of CPF contributions, related regulatory requirements, policies, and legislative processes will be an added advantage.
Strong analytical and problem-solving skills, with the ability to identify and address complex issues.

The seniority of appointment and actual corporate job title will commensurate with individual work experiences.

We welcome fresh graduates in any discipline and candidates without working experience to apply. To help us better understand your academic background, please provide an official or unofficial copy of your academic transcript, as well as any other relevant documents or certificates that you believe would support your application.

This position is on a 1-year full-time contract directly under the payroll of CPF Board, with an option to renew contingent upon confirmation and subject to organisational needs. There is also potential for emplacement into a permanent position.

What you can expect

Being part of #TeamCPF means embarking on a challenging and rewarding career in a progressive workplace that values productivity and growth. Here's what awaits you:

Opportunities to engage in a mix of formal and informal training, keeping your skills sharp in our ever-evolving technological landscape.
Promotion opportunities based on your capability and on-the-job performance.
A vibrant community of like-minded and friendly colleagues, where collaboration and creativity thrive.
A hybrid work model that offers flexibility for remote work, subject to exigencies of service.
Flexible dress code that empowers you to choose your appropriate outfit for the day.
A comprehensive rewards package that includes annual leave, pro-family leave, medical and dental benefits, and access to recreational activities.

Project Specialist (Collection Policies and Governance)