Lead and execute end-to-end deployment of Air & Sea IT applications, infrastructure, and integrations within Singapore and assigned regional locations.
Coordinate deployment activities including planning, configuration, testing, cutover, and post-go-live support.
Ensure deployments follow global IT standards, security policies, and architectural guidelines.
Manage hypercare and stabilization phases to ensure smooth transition to operations.

Provide senior-level support for Air & Sea freight systems (e.g., booking, execution, tracking, billing, documentation).
Act as a subject matter expert for operational IT solutions supporting freight forwarding and logistics processes.
Troubleshoot complex application, integration, and data issues across multiple systems.
Liaise with vendors and global IT teams for issue resolution and enhancements.

Serve as the primary IT point of contact for local and regional Air & Sea business stakeholders in Singapore.
Translate business and operational requirements into technical deployment and support actions.
Coordinate with external vendors, system integrators, and service providers to ensure delivery quality.
Communicate deployment status, risks, and issues clearly to stakeholders.

Ensure IT deployments comply with internal governance, cybersecurity, and data protection requirements.
Support audits, risk assessments, and compliance activities related to IT systems.
Maintain accurate system documentation, deployment records, and operational procedures.

Identify opportunities to improve deployment processes, system performance, and operational efficiency.
Support system upgrades, patches, and lifecycle management activities.
Share best practices and lessons learned with regional and global IT teams.

Required Qualifications & Experience

Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field.
6-10 years of experience in IT deployment, implementation, or senior application support roles.
Proven experience supporting logistics, freight forwarding, or supply chain IT systems (Air & Sea preferred).
Strong experience with enterprise application deployments, integrations, and operational support.
Experience working in a regional or global IT environment.

Senior IT Specialist, Deployment, Air & Sea IT, SGP