17:I[832,["669","static/chunks/app/(Engagement)/similar-jobs/%5Bid%5D/page-03848a0deb1d5ccd.js"],"default"] 1a:I[5878,["669","static/chunks/app/(Engagement)/similar-jobs/%5Bid%5D/page-03848a0deb1d5ccd.js"],"Image"] 18:T431,{"showUserEngagement":"true","resumeParserSwitch":"false","syndicatedQuickApplyEnabled":"false","bulkApplyMultiSelect":"15","oldLoginCheck":"true","showUploadViaGoogleDrive":"false","heroSectionHeading":"Over 700,000+","gaAccountId":"UA-53372687-1","hideCsCartIcon":"false","triumphEventId":"2","showAppRegistrationPopup":"true","recaptchaV2Switch":"true","srpBrandBooster":"false","dfpSwitch":"true","parseNewResume":"true","parseResumeSwitchDesktop":"false","hideExperienceTypePopup":"true","cleverTapProjectId":"6K9-ZK8-ZZ6Z","copyrightYear":"2020","showDesktopDropboxV2":"false","hideBellNotification":"false","showPassiveJobs":"false","jobsCount":"Over 800,000+","showPromotionsBox":"true","parseResumePhoenix":"true","showAppLoginPopup":"false","resumeParseTime":"30000","showAspireElement":"false","channelName":"Hong Kong","socialLoginOn":"true","newProfileFlow":"false","socialUrls":"[\"https://www.facebook.com/foundithk/\",\r\n\"https://x.com/foundit_HK\",\r\n\"https://www.linkedin.com/company/foundit-jobs/\",\r\n\"https://www.youtube.com/@foundithongkong\"]"}19:T4b9,

. Manage and support ownership benefits and loyalty programs, including partner coordination and customer sign ups.

. Support NPS and mystery shopping programmes, identify gaps, and follow up on improvement actions with dealers.

. Manage Customer Relationship Management (CRM) and Customer Feedback Management (CFM), ensuring timely acknowledgement, tracking, escalation, and closure of customer cases in Salesforce.

. Act as a coordination point for customer feedback across Sales, Service, Parts, Management, Legal, and Brand Principals.

. Maintain and manage customer databases, ensuring data accuracy, PDPA compliance, and effective use of CRM systems.

. Support CRM and customer experience process imp

CRM, Data Analytics & Customer Experience Executive #ESY