17:I[832,["669","static/chunks/app/(Engagement)/similar-jobs/%5Bid%5D/page-03848a0deb1d5ccd.js"],"default"] 1a:I[5878,["669","static/chunks/app/(Engagement)/similar-jobs/%5Bid%5D/page-03848a0deb1d5ccd.js"],"Image"] 18:T431,{"showUserEngagement":"true","resumeParserSwitch":"false","syndicatedQuickApplyEnabled":"false","bulkApplyMultiSelect":"15","oldLoginCheck":"true","showUploadViaGoogleDrive":"false","heroSectionHeading":"Over 700,000+","gaAccountId":"UA-53372687-1","hideCsCartIcon":"false","triumphEventId":"2","showAppRegistrationPopup":"true","recaptchaV2Switch":"true","srpBrandBooster":"false","dfpSwitch":"true","parseNewResume":"true","parseResumeSwitchDesktop":"false","hideExperienceTypePopup":"true","cleverTapProjectId":"6K9-ZK8-ZZ6Z","copyrightYear":"2020","showDesktopDropboxV2":"false","hideBellNotification":"false","showPassiveJobs":"false","jobsCount":"Over 800,000+","showPromotionsBox":"true","parseResumePhoenix":"true","showAppLoginPopup":"false","resumeParseTime":"30000","showAspireElement":"false","channelName":"Hong Kong","socialLoginOn":"true","newProfileFlow":"false","socialUrls":"[\"https://www.facebook.com/foundithk/\",\r\n\"https://x.com/foundit_HK\",\r\n\"https://www.linkedin.com/company/foundit-jobs/\",\r\n\"https://www.youtube.com/@foundithongkong\"]"}19:T4f2,

• Act as the primary interface between clients and IT systems, ensuring smooth communication and issue resolution.

• Handle service desk operations including incident logging, tracking, prioritization, and resolution using ticketing tools.

• Provide voice-based and technical support to resolve client issues efficiently within SLA timelines.

• Analyze incidents and service requests to identify root causes and implement effective solutions.

• Collaborate with cross-functional technical teams to resolve complex system and application issues.

• Ensure adherence to incident management processes and ITIL-based best practices.

• Monitor system performance and escalate critical issues to ap

Service Desk Management SDM Professional