Job Description :

Are you ready to make a lasting impact by leading high-performing teams and delivering world-class client experiences Join us and unlock opportunities for career growth, skill development, and collaboration with diverse, talented colleagues. You will be empowered to innovate, drive change, and shape the future of client service in a dynamic, global environment. Your leadership will help us achieve excellence and foster a culture of inclusion and integrity. Discover how you can grow your career and make a difference with us.

As the APAC Global Client Service+ Lead - Vice President within Global Banking Client Onboarding and Service, you will lead the end-to-end delivery across the Asia Pacific region. Your primary focus will be ensuring the successful onboarding and go-live of our most valued clients, particularly those with complex requirements. In this role, you will collaborate closely with cross-functional teams-including Sales, Product, Client Service, Operations, Technology, and Onboarding-to create seamless client journeys and drive impactful onboarding initiatives. You will play a critical role in advancing strategic growth, maintaining operational consistency and control, and aligning regional priorities with global objectives. By fostering a collaborative and inclusive culture, you will serve as a trusted advisor to senior stakeholders, championing excellence and enabling our clients to achieve their goals.

You will oversee direct and matrix teams, owning performance management, succession planning, and capability development across a geographically distributed team. By cultivating strong relationships and driving continuous improvement, you will embed innovative solutions into our global client service framework while ensuring compliance with local regulatory and risk frameworks. This role offers the opportunity to work with diverse stakeholders and contribute to the success of our most important client onboarding initiatives.

Job responsibilities

Lead and develop the Global Client Service+ (GCS+) operating model across Asia Pacific, ensuring alignment with local regulatory frameworks while maintaining global consistency
Prioritize demand and intake decisions in partnership with Sales, Product, and Onboarding leadership
Own APAC GCS+ delivery outcomes, including go-live timeliness, client satisfaction, and post-implementation success
Lead and develop a geographically distributed team, supporting all aspects of employee and team development
Drive continuous improvement initiatives and embed solution into the global GCS+ framework
Execute strategic growth and expansion plans, aligning regional priorities with organization-wide objectives
Promote a culture of excellence, opportunity, inclusion, and integrity in a diverse environment

Required qualifications, capabilities, and skills

Bachelor's degree or equivalent
Minimum 10 years of experience in the financial services industry, with client service, onboarding, or operations experience
Demonstrated experience as a people leader with a strong track record of staff development and leading across multiple markets
Self-motivated, adaptable, and innovative with strong prioritization and organizational skills
Excellent communication and influencing skills, engaging senior stakeholders
Proactive approach to identifying client and business needs
Commitment to delivering exceptional client experiences
Dedication to promoting a diverse and inclusive work environment
Uphold the highest standards of ethics and integrity
Strong commitment to continuous professional development

Preferred qualifications, capabilities, and skills

Understanding of payments businesses, products, and operations
Experience managing and aligning across diverse senior stakeholder groups
Client-facing experience in complex or large-scale environments
Written and spoken Mandarin Chinese is beneficial to support clients and stakeholders across Greater China markets
Experience with post-implementation client success
Ability to drive continuous improvement initiatives
Familiarity with regional regulatory and risk frameworks

APAC Client Onboarding & Service Lead - Vice President