Job Summary

We are seeking a proactive Customer Service Executive to manage customer communications, process orders, resolve issues, and support office administration in a fast-paced SME environment.

Responsibilities

Respond to customer enquiries via phone, email, WhatsApp, and social media to provide timely and accurate information
Process customer orders, prepare quotations, and conduct follow-ups to ensure order completion
Resolve customer complaints professionally and promptly to maintain satisfaction
Build and maintain positive relationships with customers to enhance loyalty
Coordinate with internal teams to manage deliveries, orders, and service requests efficiently
Perform daily office administrative duties including scheduling and managing office supplies
Prepare invoices, purchase orders, and maintain accurate documentation for business transactions
Organize and maintain filing and record-keeping systems for easy retrieval and compliance
Assist management with ad hoc administrative tasks as needed to support business operations

Required competencies and certifications

Proficient in Microsoft Office applications (Word, Excel, Outlook) to support documentation and communication
Ability to multitask and work independently to manage diverse responsibilities effectively
Good communication and interpersonal skills to engage with customers and internal teams professionally

Preferred competencies and qualifications

Experience working in a customer service or administrative role within an SME environment
Familiarity with invoicing or basic accounting software to assist with financial documentation
Basic knowledge of social media and customer messaging platforms to enhance customer engagement

Other Information

Working Hours

Monday to Friday: 9am - 6pm

Location

Tampines