About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

Job Description

The candidate will report into the Finance, Data and Compliance Support Service Recovery team and will primarily be responsible on

Takes ownership to all production issues and outages within Risk Management by

tracking and monitor the issues progression until their completion
provides timely issue escalation to management

To provide a responsive, efficient, effective and proactive business application support for the businesses you support

be proactive, and client focus; cultivate raving fans attitude
ensures clients requirements are met and user satisfaction through timely and quality delivery

To establish and continue to build a collaborative working relationship with business users, development teams and IT partners

seek to understand, then to be understood
gain trust; aim for win-win outcome

To continuously maintain and adopt workflow and culture

timely user request and incident logging
proper incident management (such as issue/impact mails, escalation, thematic root cause analysis)
follow any other service management requirement standards based on management direction
ensure the quality of incident, problem and change records is of a high standard

To facilitate, support, and furnish data for audit requirement timely
To ensure you proactively review the production batches, and identify areas to improve the batch performance
To be the support champion for DR/BCP in your respective area and ensure the smooth and seamless completion of the activity

Job Requirement

Minimum 4 years of 2nd level application support in banking industry experience
In depth knowledge of Anti Money Laundering (AML) and Know Your Client (KYC)
Support experience on Hadoop, Informatica, SQL, Oracle, Linux/Unix and Microsoft Technologies
Good knowledge of banking operations
Willing to be on-call 24 x 7
Be able to work in fast pace and high-pressure working environment
Excellent communication and inter-personal skills

Preferred Requirements

Working experience in supporting Compliance related applications like Detica NetReveal, NICE Actimize, LexisNexis Solution, etc.
ITIL knowledge and process

Additional Requirements

Compliance (Inactive), University-Bachelor - Finance & IT

Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

Apply now and make a Difference

Assistant VP, Service Recovery Analyst